Application Production Support

The IT Domain Expert is responsible for supporting, implementing, and engineering infrastructure and applications. This role ensures system reliability, evaluates risks, and manages the full lifecycle of IT solutions, including troubleshooting and continuous improvement.                                                                                                                                                                                                

Qualifications

• Act as the primary reference for a specific IT domain and own the solution lifecycle (design, integration, industrialization, and maintenance).
• Manage incidents, requests, and changes using ITSM tools, ensuring compliance with SLAs and IT best practices.
• Monitor infrastructure and applications, applying security standards and operational guidelines.
• Support release management and testing, preparing environments and ensuring smooth deployments.
• Strong technical knowledge in:
  • Databases: SQL (Microsoft, Oracle, Postgres, Sybase)
  • Operating Systems: Windows, Linux/RHEL, UNIX/AIX
  • File Transfer: CFT, MQ, FTP/SFTP, PeSIT
  • Automation & Monitoring: Batch, Autosys, Ansible, Dynatrace, DevOps/SecDevOps
  • Networking & Security: LAN, VPN, LDAP, Active Directory, TLS/SSL, SSH, PKI
  • Cloud & Infrastructure: IaaS, PaaS, SaaS, VM, Firewall, Load Balancer
  • Service Management Tools: ServiceNow, JIRA, ITSM

Soft Skills

• Effective Communication: Clear verbal and written skills, active listening, and assertiveness.
• Collaboration & Teamwork: Ability to work in diverse teams and foster cooperation.
• Problem-Solving & Adaptability: Analytical mindset, autonomy, and flexibility in changing environments.
• Organizational Skills: Strong time management, prioritization, and decision-making abilities.
• Client Focus & Ownership: Results-driven, proactive, and committed to delivering high-quality outcomes.

Additional Information

The candidate is expected to work in a Hybrid model, 50/50 frame work.
 

Language Skills:

• English

About the Company

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!