Applications Support Analyst - SAP

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

Are you looking to grow your expertise in SAP S/4HANA Public Cloud while supporting users in a dynamic, fast‑paced environment? We are seeking a proactive and customer‑focused Application Support Analyst to provide high‑quality 1st Line support across our SAP landscape.

In this role, you will be the first point of contact for SAP incidents and service requests, playing a key part in maintaining system stability, resolving issues, and keeping users productive. If you enjoy problem‑solving, learning modern ERP technologies, and working collaboratively, this is an excellent opportunity to advance your career.

What the role looks like :

• Act as the first point of contact for all SAP S/4HANA Public Cloud incidents, queries, and service requests.
• Log, triage, and prioritise tickets in line with SLAs.
• Perform initial investigation, including access checks, workflow issues, and basic data validation.
• Deliver a high‑quality customer experience by communicating updates clearly and professionally.
• Support user access requests, including roles, permissions, and general user administration in SAP S/4HANA Public Cloud.
• Assist with monitoring scheduled jobs, workflow activities, and system notifications.
• Maintain and update 1st Line SAP support documentation and internal knowledge base articles.
• Contribute to continuous improvement initiatives and enhancements to user guidance and support processes.
• Work closely with internal teams including Service Desk, Applications, and Infrastructure to ensure seamless service delivery.
• Escalate tickets appropriately to 2nd Line, 3rd Line, or SAP Support with clear and accurate information to aid swift resolution.

Requirements

• Strong interest in learning SAP S/4HANA Public Cloud and modern ERP technologies.
• Excellent communication skills with a customer‑first mindset.
• Confident in troubleshooting, problem-solving, and working in busy support environments.
• Experience in a service desk or application support role is beneficial, but training will be provided

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.  

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package: 

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. 
• Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. 
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…. 

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. 

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.