Assistant Manager - Inside Sales

DESIGNATION/ TITLE - Team Lead/Asst. Manager-Inside Sales FCS

LOCATION - Bangalore

OBJECTIVE

• Ensure customer satisfaction and good experience leading to customer retention and repeat business
• Own and optimize the complete order handing and execution process

Roles and Responsibilities:

The job encompasses but is not limited to the following Roles and Responsibilities:

• Execution of order management tasks
• Provide backend support to Sales Engineers/Managers for entire order cycle (Inception to closure
• Maintenance of database in CRM, SAP, other portals; if any. Ensures  unified data in SAP/CRM
• Facilitate and complete order processing activity
• Provide quick, precise responses to all sales inquiries associated with special applications, systems and pricing. Provides pricing and delivery information
• Procures and maintains inventory. Monitors to ensure proper inventory turns
• Delegate and close leads in CRM
• Assist in all the presales activities, which includes billing, shipping, GST etc.
• Resolution of pricing discrepancies for the products in sync with production and sales team
• Helping with bids for new contracts and supporting buying activities
• Performs follow-up to ensure timely shipment of materials and customer satisfaction. Document and coordinating in of High Sea sales and C forms.
• Follow up for any outstanding payment and submitting the reports as per deadlines
• MIS report preparation for various segments as per set timelines through data available in internal BI tools
• Lead and manage the Inside sales team

*Any other responsibility as per discretion of management.

Qualifications

QUALIFICATION

Any graduate or preferably Diploma or Engineering Graduate with 7-12 Years of relevant experience.

Additional Information

COMPETENCIES

Technical

• Ability to communicate well at all levels in English. ( Oral & Written)
• Proficient in SAP SD Module.
• Competent in the use of computer software such as CRM, Word, Microsoft Office etc.

Behavioral

• Excellent interpersonal and communication skills
• Adept in Customer interfacing skills, able to establish relations with the Internal and external stakeholders.
• Strong organizational skills
• Flexible and strong team player
• Highly motivated and driven individual.
• Problem solving
• Customer focused

KEY INTERFACE

External

• Customers
• Vendors
• Logistics Partners

Internal

• Sales Team
• Local Business Heads
• Leadership team
• Application Engineer
• Service Team
• Purchase
• Finance
• Warehouse
• Production Units
• Marketing

Mobility

Less than 10%

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About the Company

Stäubli Tec Systems India was formed in the year 2012 and headquartered in Bangalore. Having an office in Gurgaon, Stäubli Tec Systems India has a turnover of more than 120 crores INR with a workforce of 70 people. Stäubli Tec Systems India is transforming aggressively and would like to mark its key presence in the area of innovation and technology. Such rapid growth demands key people to shoulder great responsibilities with effective leadership and a focused approach.

For more info visit: https://www.staubli.com/en-in/