Assistant PFS and Clinic Operations Manager
Provide leadership, supervision, management and planning for the PFS and non-clinical operations for all DMH clinics. Coordinates and supervises all patient accounting activities and scheduling procedures including pre-registration, registration, cash receipts and posting, billing, follow-up, up-front collections and outsourced operations to ensure timely and efficient processing of patient accounts in accordance with established policies and procedures. Ensure compliance with all federal and state regulations.
- Oversight of all hiring, onboarding, training, evaluation, and termination of PFS, patient access, and central scheduling staff.
- Establish communicate and monitor benchmarks for all staff. Provide feedback, training and corrective action as required per DMH policy.
- Establish and monitor billing and denial management queues.
- Ensure that patient billing and collection activities are carried out accurately and on a timely basis to ensure a constant, uninterrupted cash flow.
- Perform month-end close procedures, revenue cycle dashboards and other reports as requested by Sr. Leadership.
- Assist in developing, writing, training and revising all PFS, clinic scheduling policy, and procedures.
- Oversight and management of all outsourced projects.
- Prepares the fiscal budget for the Business Office and clinic scheduling departments and operates within the established budgets.
- Maintain knowledge of all federal and state regulations.
- Promotes good guest relations with the public, medical staff, and others.
- Monitors patient complaints and responds appropriately and on time. Coordinates with other departments as necessary.
- Complete ERA / EFT enrollments as required.
- Assist with monitoring of clinics and hospital chargemaster for accuracy and compliance.
- Assist with all revenue cycle initiatives
- Holds regular staff meetings /revenue cycle meetings.
- Other duties assigned.
Qualifications
Bachelor degree in healthcare management / administration preferred. Management experience in Rural Health Clinics and patient financial services required.
Minimum of 2 years leading revenue cycle management.
Additional Information
All your information will be kept confidential according to EEO guidelines.