Assistant Program Director, Compass Housing Location Services

About the Organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team: The Compass Housing Location Services (CHLS) team empowers San Francisco families to find safe, stable, affordable housing. Families receive assistance with housing search, including support with unit viewings, landlord advocacy, application submission, denial appeal, and move-in costs. CHLS serves families in existing Compass subsidy programs (C-Home and C-Cares) as well as those outside the traditional homelessness response system.

Schedule: Monday - Friday, primarily during standard business hours

Compensation: $70K - $80K annually

Location: 1061 Market St., San Francisco. Fully in-person.

Organizational Core Competencies: Accountable / Adaptable / Client-centered / Collaborative / Committed to Diversity, Equity, Inclusion, and Belonging / Resourceful

Responsibilities:
The Assistant Program Director is responsible for directly supervising staff, overseeing programs, ensuring compliance with contracts, and supporting the Program Director in managing the Housing Location Services team.

• Directly supervise a team of Housing Coordinators and Housing Locators responsible for assessing families for services, hosting drop-in sessions and workshops, and helping families search and apply for housing in the private rental market.
• Onboard and train new Housing Coordinators and Housing Locators
• Conduct weekly supervision meetings with Housing Coordinators and Housing Locators to review progress, provide support and direction, resolve challenges, and ensure high quality job performance.
• Support the professional development of Housing Coordinators and Housing Locators with training, professional development planning, and annual performance reviews.
• Assign new clients, manage caseloads, and strategize with Housing Coordinators and Housing Locators around challenging situations.
• Oversee the schedules of Housing Coordinators and Housing Locators, including time in the community and on remote day.
• Support Housing Coordinators in designing workshops and developing assessment materials.
• Ensure all leased units meets program requirements by reviewing each unit identified by Housing Locators and approving only eligible units for lease-up.
• Ensure each family leases up within the required housing search timeline.
• Manage shallow subsidy disbursements for housed clients
• Ensure excellent data quality standards and record keeping. Conduct regular file audits to ensure client files and data stay up to date.
• Approve and facilitate check requests from Housing Locators to ensure landlords are paid for lease-up costs in a timely manner.
• Develop relationships with local landlords, funders and other key stakeholders.
• Collaborate with the Program Director on staff hiring and training.
• Function as acting director in the Program Director’s absence.

Qualifications:

• Required: direct experience supporting people who have experienced homelessness
  
• Required: experience in property management, housing placement, or a similar field
• Required: valid CA driver’s license and ability to be approved as a Zipcar driver.
• Fluency in Spanish strongly desired, but not required
• Strong attention to detail.
  
• Ability to provide support in a crisis, and to de-escalate potentially volatile situations.
  
• Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization.
  
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.)

Compensation and Benefits:

• Salary range: $70,000 - $80,000 depending on experience. Exempt (salaried) role.
• Paid time off: 4 weeks of vacation your first year, increasing to 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.

To Apply:

Please apply through our online application.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.