Associate Director, IT, Technical Product Owner - AI program

We are seeking a skilled and experienced Technical Product Owner (TPO) to help deliver a pragmatic, business-driven AI Program focused on deploying safe, traceable and reusable AI agents alongside core operations.

AI will assist, not replace with human-in-the-loop controls, auditability, and strong governance. The initial focus is on document-heavy, high-volume operational processes where automation can reduce manual effort while maintaining oversight, quality, and compliance.

This role will drive the AI Product Squad and will work alongside AI engineers and scientists who lead the specialist AI components. As TPO, you will be accountable for the end-to-end product delivery: shaping the backlog into buildable scope, coordinating dependencies and integrations, embedding governance and controls, and ensuring predictable execution through UAT and Production. You will partner closely with the AI specialists to translate AI capabilities into usable, operationally-ready product outcomes.

You Will:

• Own delivery outcomes: drive predictable execution from discovery through UAT and Production, ensuring commitments are met and releases are operationally ready.
• Own the backlog (business + technical): prioritise features, platform enablers, governance controls, tech debt, and support readiness; keep work “ready” through ongoing refinement.
• Translate needs into buildable scope: write clear epics/stories and acceptance criteria; define validation approach, thresholds, failure modes, and human approval points.
• Manage dependencies & integrations: coordinate cross-team dependencies (data, APIs, entitlements, workflow integration), remove blockers, and escalate decisions early.
• Oversee quality, compliance & release governance: embed testing and non-functional requirements; lead release readiness so deployments are safe, repeatable, and supportable.
• Operational readiness & L3 support: ensure monitoring/runbooks/incident pathways are in place; partner with L2/Application Management and engineering to resolve incidents and prevent recurrence.
• Observability & continuous improvement: use delivery and service metrics to steer prioritisation and improve reliability, controls, and user outcomes.
• Stakeholder alignment: act as the technical voice with stakeholders, providing clear updates on progress, risks, options and decisions.

#LI-Hybrid

Qualifications

You Will:

• Strong experience as a Technical Product Owner / Product Owner for a technology platform, ideally in financial services or another regulated environment.
• Proven delivery leadership in an agile squad model (Scrum/Kanban), including backlog ownership and prioritisation.
• Strong understanding of delivery lifecycle, release management, operational readiness, and production support.
• Ability to engage engineers on architecture/trade-offs/security/controls and communicate clearly to non-technical stakeholders.
• Strong analytical problem-solving, decision-making, and stakeholder management skills.
• Experience with tooling such as Jira and Confluence (or equivalent).

Certifications (Preferred)

• PSPO I (scrum.org) or equivalent.

Experience (Preferred)

• Experience with document ingestion/classification/extraction, workflow integration, or decision-support tooling.
• Familiarity with governance patterns for AI-enabled products (human-in-the-loop, audit trails, access controls, change management).
• Experience partnering with data/platform teams on integration rails (APIs, authentication/authorization, observability).
• Data platform delivery experience (e.g. data warehousing, data flows/pipelines, ETL/ELT, and data quality/governance).

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect working with one of the fastest-growing businesses at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus. 

So, why settle for the ordinary?  Apply now for your next Brilliantly Different opportunity. 

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

About the Company

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, a collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work. Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

#LI-Hybrid