Associate, Intelligent Operations

Point B is a business innovation firm that takes the guesswork out of transformation.  We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead.   

We're consulting done different. While others might say it, we live it—your success is our success.  

We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. 

When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. 

We're ready to start generating your future today. 

Associates in Point B’s Intelligent Operations – Automation & Modeling capability help clients improve performance by designing and delivering data-driven, technology-enabled solutions. You’ll work at the intersection of people, process, and technology—translating business needs into digital workflows and helping organizations modernize how work gets done. Associates have the opportunity to work with top clients of all types, from start-ups to Fortune 500 companies in various industries, including Healthcare, Life Sciences, Financial Services, Manufacturing, and Consumer Products & Retail.

Participate in the automation development life cycle, including requirements definition, design, testing, deployment, and continuous improvement.

Collaborate with clients to document and analyze business processes, identify automation opportunities, and translate business requirements into clear functional and technical specifications.

Support discovery and feasibility assessments that quantify value, ROI, and risk for potential automation and AI use cases.

Contribute to the design and configuration of process automation solutions using low-code, RPA tools, enterprise applications, and custom app development.

Support data discovery activities by identifying, cleaning, and mapping process data across systems; understand how data inputs drive performance metrics and automation logic.

Partner with analytics and data teams to validate data quality, lineage, and governance requirements for automation solutions.

Configure, test, and deploy automated workflows; ensure alignment with client objectives and seamless integration with existing systems.

Maintain comprehensive documentation—process maps, data models, technical specifications, and user guides.

Support client enablement through training, communication, and adoption planning; help teams understand how automation and AI augment daily work.

Participate in developing internal playbooks, reusable frameworks, and accelerators that strengthen Point B’s Intelligent Operations offerings.

Partner with senior team members to research emerging technologies (e.g., copilots, generative AI, process mining, simulation) and bring insights into active engagements.

Learn and grow by working alongside some of the best Operations and Process Improvement experts in the business, as well as Point B Solutions experts in other areas such as change management, org design, technology, strategy, mergers & acquisitions, data & analytics, and others.

Exercise an entrepreneurial spirit and contribute to the firm’s growth as an employee-owner.

2+ years of management consulting and hands-on experience in process automation, business process management, or a related field. Prefer candidates with experience with advanced analytics, machine learning, or artificial intelligence as applied to process automation.

Technical Skills: Knowledge of process improvement methodologies and tools such as Lean Six Sigma. Functional knowledge of automation tools and technologies such as RPA (e.g., UiPath, Blue Prism, Automation Anywhere, Microsoft Power Platform, Appian, Celonis) and enterprise applications (ERP, CRM, etc.).

Ability to work on-site as requested

Ability to work remotely

Ability to travel up to 80%

Ability to work non-standard work hours as necessary

B.A. or B.S. required

Relevant certification in process automation or related technologies preferred (e.g., Six Sigma, Microsoft Power Platform) are preferred.

Delivery & Product Mindset: Exposure to software development or product life cycle concepts (SDLC, Agile, or Design Thinking). Comfortable working in iterative environments and collaborating with both business and technical teams.

Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail and the ability to identify process inefficiencies and improvement opportunities. Understanding of how data is structured, captured, and governed across business systems (ERP, CRM, workflow tools). Able to translate process data into insights using visualization tools such as Power BI or Tableau. Experience with data preparation, joins, and quality checks preferred.

Project Management: Experience managing projects, including scoping, planning, executing, and monitoring, with a track record of successful project delivery. Familiarity with Agile methodology and Software Development Lifecycle (SDLC).

Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders effectively.

Client-Focused: Demonstrated experience working directly with clients, understanding their needs, and delivering solutions that meet their expectations. 

The estimated salary range for this role is $69,000-$138,00 USD per year. This salary range is provided as required by local and state law as applicable. Individual salaries vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable.

Bonuses are awarded at Point B’s discretion and are based upon individual contributions and overall firm performance.

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

We put our passion for change to work, using our purpose and values as our north star. Our teams help organizations solve their greatest challenges and created an inclusive culture that attracts and retains the world’s best talent. Be part of a collaborative culture where we build lasting relationships with each other, our customers, and our communities.

Benefits – Point B rewards high performance with a total rewards approach that includes competitive base pay, benefits, and short-and long-term incentives — as well as flexibility, leadership development opportunities, and a culture designed to help our diverse team of individuals flourish.

Award winning – Point B has been consistently recognized as one of the best places to work by Fortune magazine, Great Place to Work, Consulting Magazine, BuiltIn, and many others. We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women in addition to other awards regarding our workplace inclusivity. 

Point B is an equal-opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You can read more about our commitment to diversity on our website.

Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for in any individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at applicantaccommodations@pointb.com or 206-517-5000 to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquires.

Legal Information for Job Seekers can be accessed on our Careers Website.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.