Associate Manager, Dispute Resolution – Finance Operations
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team
Rocket Travel by Agoda/Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners. We design tailored business and product solutions with our partners and help them generate measurable value.
As the backbone of this function, the Finance Operations team acts as the critical line of defense for Agoda’s Strategic Partnerships. We ensure financial integrity by validating partner claims and optimizing operational efficiency. We are a data-driven unit that moves fast, prioritizing accuracy and partner trust.
The Opportunity
You will manage the Disputes & Finance Operations function, acting as the operational lead for resolving complex B2B payment discrepancies. This role requires a hands-on leader who can investigate high-stakes claims, ensure accurate financial execution, and drive automation to shift the team from reactive dispute handling to proactive prevention.
In this Role, you will:
-
Lead Investigations: Verify high-value payment claims against internal data to ensure precision in financial processing.
-
Resolve Disputes: Drive alignment across Tech, Finance, Account Managers, and Partners to close complex cases.
-
Manage the Team: Lead and mentor a team of specialists, fostering a culture of accuracy, speed, and ownership.
-
Drive Optimization: Spearhead initiatives to automate manual workflows and reduce future dispute volumes.
-
Prioritize Resources: Independently analyze risks and data to align team priorities with shifting stakeholder needs.
What you’ll Need to Succeed:
-
Minimum 4 years in data-driven operations, disputes, or specialized support; 1+ years in people management.
-
Excel proficiency required; ability to validate data-heavy claims.
-
Ability to balance contractual obligations with partner relationships and business goals.
-
Exceptional English fluency to manage high-stakes discussions with internal and external stakeholders.
-
Detail-oriented and hands-on, with the agility to navigate ambiguity and deliver speed with accuracy.
Great to have:
-
Experience in B2B partner operations, Vendor Management, or Payment Disputes.
-
Working knowledge of SQL and data visualization tools (e.g., Tableau).
#2 #3 #Bangkok
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.