Associate Support Engineer
About the Role
At Coalesce, we’re redefining how data teams build, manage, and govern transformations in the cloud. As a Support Engineer, you’ll be on the front line of making our customers successful. You’ll help data engineers, analysts, and business users adopt both Coalesce Transform and Catalog, resolve technical challenges, and maximize the value they get from our platform.
This role is equal parts technical problem-solving, empathetic communication, and customer advocacy. You’ll work directly with our enterprise customers, providing high-touch support that drives adoption, builds trust, and strengthens long-term partnerships.
In this role, you will:
Develop deep expertise in Coalesce and cloud data warehouses.
Partner with customers through tickets, email, Slack, and video calls while meeting support SLAs.
Troubleshoot issues across SQL, cloud data warehouses, Git integrations, authentication/SSO, and APIs.
Use Jupyter Notebook workflows, running notebooks to onboard customers.
Support customers in rolling out the Catalog product, including metadata management, lineage, and search capabilities.
Own customer problems end-to-end: reproduce, diagnose, and drive them to resolution. Act as the customer’s voice internally, surfacing insights and feedback to Product and Engineering.
Collaborate with teammates and contribute to a culture of learning and growth.
Write and improve documentation, ensuring clarity and technical accuracy.
Stay sharp—continuously expand your technical skillset and share best practices with the team.
About You
You’ll thrive in this role if you:
Are energized by solving problems and helping others succeed.
Have 1+ years of experience in technical support, solutions engineering, or data-related roles.
Possess foundational knowledge of SQL and are familiar with modern data stack concepts.
Are foundational knowledge with Jupyter Notebooks—running and troubleshooting them with guidance.
Have exposure to at least one of the following: Python, Git, REST APIs, SAML/SSO, dbt, or cloud data platforms.
Can explain technical issues clearly to customers of varying skill levels.
Value empathy, inclusion, and clear communication in every interaction.
Bonus points if you:
Have experience with data catalogs, metadata management, or governance tools.
Have worked with Snowflake or other cloud warehouses.
Understand authentication and network security in SaaS environments.
Have used monitoring/logging tools (e.g., Datadog).
Are eager to take on high-priority escalations as you grow in the role.
Why join Coalesce?
You’ll be part of a small, high-impact team that sits at the heart of customer success. Every interaction you have will directly shape how customers experience Coalesce and our Catalog. If you love working with data people, solving technical challenges, and making customers successful, this role is for you.
Since our founding in 2020, Coalesce has been on a mission to improve the lives of data professionals by making data transformation as efficient and intuitive as possible. We’re putting an end to the days of arduous manual coding and inflexible GUIs by providing a best of both worlds solution.
We're a remote and culture-first company. We believe that a strong, intentional culture is key to attracting and retaining world-class talent. Here, you’ll find a workplace built on radical honesty, deep trust, empathy, and a shared commitment to continuous learning and growth.
Coalesce is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to fostering an inclusive, accessible environment. If you need accommodations during the application process, please let us know.