Back Office Manager - Cards (French & English fluency)
Our mission and customers
Our platform simplifies banking and finance management for SMEs today, so that they can build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot,based on 53,000+ reviews.
Our cultureputs customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. This level of satisfaction is far above typical traditional banking scores, often ranging from 3 to 12, sometimes even lower.
Our journey
Founded in 2017 byAlexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023, and we are just getting started as we want to become the indisputable European leader in SME finance management.
Our beliefs
We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity is simply part of who we are.
We've built a discrimination-free hiring process because we believe the best teams are built on merit.
AI at Qonto
We see AI as a catalyst for our success 👉🏻 "AI at Qonto - Vision Statement"
We always choose thinking over routine. That's why AI is already deeply embedded in how we work - not as a trend, but as a way to raise the bar for the entrepreneurs who count on us. That is why we grant our Qontoers unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI.
We want people who experiment without waiting for permission. Who push AI beyond the obvious. Who know when to trust it and, more importantly, when to question it.
Already pushing AI limits? You'll fit right in.
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🔒 Your security matters to us
Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)
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As a Back Office Manager (Cards), based in Paris, you will join our growing Banking Operations team, led by Hery Rakoto, Team Lead Banking Operations.
In this role, you’ll play a key part in managing chargeback requests, ensuring operational excellence and financial accuracy within our payments ecosystem.
👩💻🧑💻 As a Banking Operations Manager (Cards), you will:
• Analyze and manage incoming card payment disputes and chargeback requests (clients disputing their payment for fraud or commercial litigation) with precision and efficiency.
• Foster seamless interactions with cross-functional teams, enhancing communication and collaboration.
• Work closely with external providers to ensure smooth operations and quality standards.
• Contribute to the continuous improvement of our financial and risk management processes.
🤔 What you can expect:
• An international, dynamic environment where cross-functional teamwork is paramount.
• Opportunities to work with leading external providers in the industry.
• A culture that values innovation, efficiency, and continuous improvement.
🤝 About your future manager:
Your manager will be Hery Rakoto, our Team Lead Banking Operations.
• His path? Hery has over 10 years of experience in payments and banking operations. After starting his career in accounting, he moved into the card payments industry at CREACARD SA (PCS Mastercard B2B), where he worked across card operations, KYC/KYB, and card payment project management. He joined Qonto in 2021, where he grew from Back-office Officer to Team Lead. He now leads projects improving scalability, automation, process optimization, KPI tracking, and cross-team collaboration within Qonto’s card operations.
• What he can bring to the team? He combines technical mastery of banking operations with proven problem-solving and project management skills. Known for his intellectual curiosity and hands-on leadership, Hery excels at bridging technical complexities with business needs - making him an ideal mentor for team members at all levels.
🏅 About You:
• Experience: You are a young graduate with a first experience in back-office or Customer Support (internships included), in a banking or finance environment.
• Analytical mindset: You like to dissect complex issues to make data-driven decisions.
• Organization and rigor: Your meticulous attention to detail and superb organizational skills ensure nothing slips through the cracks.
• Fluent in French and English: You can communicate your ideas smoothly and effectively in French and English.
• Team player: You thrive in cross-functional teams and excel at building relationships across departments.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
Our hiring process
- Interviews with your Talent Acquisition Manager and future managers (1 hour each)
- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
On average, our process lasts 20 working days - more information here on our candidate journey.
To know how your personal data will be processed during your application process or to request its deletion, please click here.