Bilingual Clinical Support Specialist (Mandarin/Cantonese) (Temp-to-Hire)

The Role:

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Pharmacist Team Lead and Arine's Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform using risk stratification algorithms. These calls may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities.

In addition to patient interactions, you will be responsible for answering inbound customer support requests and other assigned duties. Collaboration with Arine's Clinical Pharmacists and Product team will be essential to optimize operational processes and provide input on product development as proxy for Arine’s patients and external providers.

All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

What You’ll be Doing:

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits

• Identifying potential medication-related and health-related issues and escalating them to the pharmacist

• Obtaining provider contact information to facilitate the delivery of clinical interventions

• Obtaining patient information required for clinical interventions

• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally

• Accurate record keeping in Arine's software platform

• Participating in process improvement meetings and team meetings to optimize workflows

• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns

• Preparing and mailing patient educational materials and other necessary items as needed

• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists

• Assisting with obtaining referrals and authorizations

• Undertaking other assigned projects

Who You Are and What You Bring:

• A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician)

• Bilingual fluency in both English and Mandarin or Cantonese

• Ability to prioritize effectively and work in a fast-paced environment

• Knowledge of basic medical terminology and medication names (brand and generic)

• Excellent written and oral communication skills

• Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace 

• A team player mindset with the ability to work independently

• Ability to work 40 hours/week (Monday-Saturday up to 7PM Pacific Time)

Nice-to-Haves:

• Experience with other electronic medical records

• Experience in an ambulatory care setting, including taking medication histories

• Experience working in a busy healthcare environment

• Bilingual fluency in both English and Mandarin/Cantonese 

Remote Work Requirements:

• An established private work area that ensures information privacy

• A stable high-speed internet connection for telephonic and/or remote work

• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for a minimum of 3 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $17-22/hour.