Bilingual Family Empowerment Associate
About Abby Care
Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.
Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.
Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.
We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.
The role
This is a full-time remote role, schedule is Monday to Friday, 10:00 AM – 6:00 PM Eastern Time.
The Bilingual Family Empowerment Associate serves as the primary point of contact for caregivers throughout Abby Care’s training program. In this role, you will guide families through their training journey, ensuring they receive the support, information, and encouragement they need to successfully complete the program.
You will work closely with caregivers—many of whom are single parents or families balancing multiple jobs—to help them navigate processes, complete required documentation, and stay on track with their training milestones. This role requires exceptional communication skills, empathy, and the ability to explain complex processes in a simple and supportive way.
This position focuses on empowering families, solving problems, and helping caregivers succeed in their training journey.
Key Responsibilities
Caregiver Support & Communication
Serve as the main point of contact for caregivers during the training process.
Communicate regularly with caregivers via phone, text, and email to provide guidance, updates, and encouragement.
Clearly explain program processes, requirements, and next steps in a non-technical and accessible way.
Answer caregiver questions and address concerns with empathy and patience.
Build trusting relationships with families from diverse backgrounds, including low-income households and single parents.
Coaching & Guidance
Support and motivate caregivers throughout the training process, helping them stay engaged and complete program requirements.
Use coaching and teaching techniques to help caregivers understand procedures and expectations.
Adapt communication style based on each caregiver’s unique needs and circumstances.
Problem Solving & Case Support
Identify barriers that may prevent caregivers from completing the program and work collaboratively to find solutions.
Think creatively and proactively to resolve challenges caregivers may face.
Demonstrate strong critical thinking and adaptability when addressing complex situations.
Documentation & Program Coordination
Manage and track caregiver documentation requirements throughout the training program.
Ensure all documents are collected, reviewed, and accurately recorded in internal systems.
Maintain clear and organized records of caregiver communications and progress.
Document phone calls, messages, and case notes in company platforms
Cross-Team Collaboration
Act as a logistical hub by coordinating information between caregivers and internal teams.
Provide updates and relevant information to internal stakeholders as needed.
Partner with clinical, operations, and technology teams to ensure caregivers receive timely support.
Requirements
Fluent in English and Spanish
2+ years of experience in coaching, teaching, or mentoring
Excellent verbal and written communication skills.
Strong phone presence and ability to build rapport with caregivers.
Ability to explain complex information in a clear, simple, and supportive manner.
Strong problem-solving and critical thinking skills.
Ability to adapt to each caregiver’s unique situation.
Comfortable working with families facing socioeconomic challenges.
Excellent multitasking and organizational abilities.
Strong documentation and record-keeping skills.
Ability to manage multiple caregiver cases simultaneously.
Technical Tools
Experience with communication and CRM tools is preferred.
Experience with Regal (phone and messaging platform) is a plus.
Experience with Salesforce is highly preferred.
Proficiency in spreadsheets and basic digital tools.
Additional Qualities
Empathy, patience, and a strong commitment to helping others succeed.
Highly organized, proactive, and results-focused.
Our Values
Families First
Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”Urgency with Precision
Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.Relentlessly Resourceful
As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.Purpose with Positivity
We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.Driven to Redefine What’s Possible
We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.
Benefits:
Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Set Up for Success. We provide a company-issued laptop to support you in your role.
Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.
We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.