Family Associate

About Abby Care

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

The Role

The schedule for this role is Monday to Friday at 9:00 AM to 5:30 PM Eastern Time.

The Family Associate (FA) is responsible for overseeing staff (caregiver) onboarding, HR, training, and compliance documentation for Abbycare’s Office of Developmental Programs (ODP) Home and Community Based (HCBS) program. This role ensures all direct support professionals and applicable staff meet ODP requirements prior to service delivery and on an ongoing basis. The FA maintains audit-ready records, manages training pathways, and collaborates closely with ODP Lead on Quality Management (QM) and workforce readiness, compliance, and continuous training updates.

This role requires strong attention to detail and the ability to manage regulatory documentation. Candidates may be asked to complete a short organizational and documentation exercise during the interview process.

Key Responsibilities:

• Training Planning, Onboarding & Workforce Readiness

  • Lead and manage the full onboarding and training lifecycle for caregivers within the ODP program, ensuring staff meet and have documented on file all regulatory and role-based requirements prior to independent service delivery.

  • Assign individualized training plans based pathway systems in place for the ODP program. Coordinate and schedule hybrid (virtual and in-person) training logistics with internal teams, and track progress through completion.

  • Provide direct coaching, structured check-ins, and support throughout onboarding to ensure timely completion. Manage ongoing compliance including renewals of certifications and training education for monitoring.

  • Maintain accurate documentation of training hours in accordance with ODP and waiver standards.

• Onboarding & Documentation Management

  • Collect, review, and maintain all required onboarding documentation for new hires in accordance with ODP provider standards and Abbycare onboarding requirements.

  • Coordinate and schedule pre-employment and ongoing requirements, including, but not limited to, background checks, clearances, vehicle records, and CPR/First Aid certifications.

  • Conduct monthly audits of staff files to ensure completeness, accuracy, and regulatory compliance. Collect any recurring document updates per file.

  • Maintain organized, up-to-date staff records within the designated system, ensuring audit readiness at all times.

• Quality, Compliance & Regulatory Oversight

  • Maintain the QA&I audit spreadsheet provided by ODP Lead, as a living document reflecting training compliance, backgrounds, and hiring document requirements and updates.

  • Collaborate with Care Coordinator and ODP Lead in Quality Management (QM) to identify training-related gaps stemming from incidents, complaints, or monitoring activities.

  • Coordinate and oversee any required re-education assigned to DSPs by Care Coordinator and ODP Lead directions and performance concerns.

• Caregiver Engagement & Support

  • Establish consistent communication channels with caregivers via phone, email, and virtual check-ins to foster engagement, accountability, and confidence.

  • Troubleshoot barriers to training completion, such as scheduling conflicts, technology challenges, or understanding competency expectations.

  • Be the point of contact for families, individuals and caregivers when care has started and escalate any issues to the right channels as required

  • Build community among caregivers through peer support groups, educational workshops, and connection to resource networks.

The Requirements:

• Bachelor’s degree or Associate’s degree with equivalent experience preferred.

• 2+ years of experience in healthcare, home care, or caregiver support environments

• Background in onboarding, HR, credentialing, or training coordination

• Prior leadership or supervisory experience

• Strong customer-facing communication skills with a professional and empathetic approach

• High level of organization and attention to detail

• Tech-savvy and comfortable learning new systems

• Strong interest in growth and long-term career development

• Preferred Qualifications:

  • Experience with Salesforce or similar CRM systems

  • Experience working with US-based healthcare teams or clients

  • Spanish-speaking ability (highly preferred but not required)

• Key Competencies:

  • Process-driven and highly detail-oriented

  • Strong follow-through and accountability

  • Calm and professional under pressure

  • Self-managed and able to prioritize tasks independently

  • Coachable, adaptable, and eager to learn

Performance Expectations

• Maintain 100% audit-ready caregiver files at all times

• Ensure all DSPs complete required onboarding prior to service delivery

• Track and follow up on training completion within defined timelines

• Conduct monthly compliance audits of caregiver files

• Manage high-volume communication with caregivers

• Maintain accurate records across internal systems and compliance trackers

Our Values

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
   

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
   

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
   

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
   

5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.

• Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.

• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.

• Set Up for Success. We provide a company-issued laptop to support you in your role.

• Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.