Bilingual (Spanish) Customer Service Rep

We offer a
full-time position as a Member Services/Sr. Customer Service Rep at our Weston,
Florida office. The position reports to the Advocate Supervisor in the Member
Services division. Our Sr. Customer Service Reps are professionals who interact
with health plan members through outbound and inbound telephonic contact to
complete various intake services.

RESPONSIBILITIES:

• Interact with health plan members
  through outbound and inbound telephonic contact to review and assess health
  plan member’s eligibility for services.

• Achieve individual growth and
  production goals.

• Contribute to the department’s
  success by succeeding at departmental and quality metrics.

• Review correspondences and/or
  inquiries from the health plan members to determine needs and fast track highly
  qualified cases.

• Acknowledge, follow-up, and close
  out correspondence and/or inquiries as assigned.

• Stay informed with current knowledge
  of state and federal regulatory requirements.

• Comply with all company and
  department operational guidelines and policies.

• Participate in Altegra Health staff
  and operational development programs as assigned.

Qualifications

• Business demeanor and skills with
  the ability to communicate effectively (verbal, written and listening
  skills).

• Ability to successfully market,
  sell, and promote company services in an outbound call center (production
  driven) environment.

• Professional behavior with
  courteous, polite and energetic qualities.

• High commitment to accuracy, high
  quality work, and detail-oriented.

• Must be driven and motivated to
  exceed individual and team goals.

• Able to learn and adapt to changing
  environments, applications and software.

• Experience with the health care
  industry. Prefer general knowledge of Medicare,

• Medicaid, and Managed Care.

• Knowledge of MS Word, Excel and
  PowerPoint.

• Bilingual is a plus
  (English/Spanish).

• MUST BE ABLE TO WORK Monday - Friday in one of the following
  shifts: 11am - 8pm

Additional Information

INSPIRING A BETTER HEALTHCARE SYSTEM

Change Healthcare is one of the
largest, independent healthcare technology companies in the United States. We
are a key catalyst of a value-based healthcare system – working alongside our
customers and partners to accelerate the journey towards improved lives and
healthier communities.

We provide software and analytics,
network solutions and technology-enabled services that help our customers
obtain actionable insights, exchange mission-critical information, control
costs, optimize revenue opportunities, increase cash flow and effectively navigate
the shift to value-based healthcare. Our solutions enable improved efficiencies
and insights for all major stakeholders across the healthcare system, including
commercial and governmental payers, employers, hospitals, physicians and other
providers, laboratories and consumers.