Technician Customer Support (f/m/x)
- Analysis and processing of complex problems in 2nd Level Support
- Independent fault diagnosis on electronic and mechatronic assemblies
- Carrying out maintenance, repair, and restoration work in-house as well as on-site if necessary
- Technical support for our international sales and service companies in escalation cases
- Documentation of service cases and repair processes
- Creation of structured fault analyses and technical reports
- Maintenance and further development of the knowledge database
- Creation and preparation of technical documentation, training materials, and e-learning content
- Conducting technical training for internal colleagues and international service partners
Qualifications
- Completed training in the field of mechatronics or electronics
- Several years of experience in technical support (ideally 2nd level) or in a service environment
- In-depth knowledge in the analysis and troubleshooting of electronic disruptions
- Proficient in MS Office
- Strong analytical skills and structured problem-solving ability
- Very good German skills and good English skills in both spoken and written form
- High service orientation, confident demeanor, and clear expression ability
- Independent, solution-oriented, and quality-conscious way of working
Additional Information
- Varied tasks and development opportunities for personal and professional growth in an internationally active company
- Dynamic and open corporate culture with short decision-making processes and direct contact with management
- Comprehensive training and ongoing professional development
- Attractive compensation package, single-shift operation, flexible working hours, 30 days of vacation per year
- Company parking spaces, e-bike leasing, and good transport connections
- Corporate benefits, free drinks, company events, company sports clubs
Ready for the next step in your career?
We look forward to receiving your detailed application, including your salary expectations and earliest possible start date.