Billing Intern
TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
About the role:
We are looking for a motivated Billing Intern to join our team and gain hands-on experience in billing and financial operations. In this role, you will assist with various billing tasks, support our invoicing processes, and contribute to the overall efficiency of our billing department. This internship offers a valuable opportunity to learn about billing systems and practices in a dynamic work environment.
As a Billing Intern, you will:
- Assist with the creation and renewal of subscriptions and process invoices accurately.
- Handle credit memos and adjustments to customer accounts as needed.
- Review and amend order forms and purchase orders during subscription creation/renewal.
- Maintain and track accounts to ensure timely invoicing.
- Upload invoices to vendor portals and manage related tasks.
- Resolve customer billing issues through cases, email, and internal escalation channels within service level agreements (SLAs).
- Support internal teams by providing billing-related information and assistance.
- Contribute to month-end closing activities and ensure timely completion of related tasks.
- Conduct account audits and research to ensure correct billing, subscription, and invoicing actions.
- Maintain billing policies and procedures to ensure compliance with company and regulatory guidelines.
- Participate in special projects such as system upgrades, process improvements, and data analysis.
- Familiarity with business systems such as Salesforce, Zuora, and NetSuite is desirable.
- Adhere to predefined standard operating procedures (SOPs) and workflows.
Requirements
- Bachelor’s degree (BA/BS); concentration in Accounting, Business or related field preferred but not required.
- Basic understanding of accounts, billing, or customer support processes.
- Strong English communication skills, both written and verbal.
- Excellent organizational and time management skills with attention to detail.
- Ability to work cross-functionally and handle financial information accurately.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Experience with enterprise billing platforms (e.g., Zuora, PayPal, Stripe) is a plus.
- API knowledge is an added advantage.
Benefits
- Competitive salary
- PTO and Sick leaves
- In-Patient & Out-Patient Health insurance
- Provident fund and EOBI
- The work/life set up you need to be successful.
- A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
- The chance to make a genuine impact on the company’s growth
- Plenty of challenging work and the opportunity to stretch yourself
- The opportunity to work with amazing talent in a fast-growing company that really values their team
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.