Unified Communications (UC) Engineer

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting

The NATO Support and Procurement Agency (NSPA) is a key agency within the North Atlantic Treaty Organization (NATO) focused on providing comprehensive logistics, procurement, and support services to NATO member countries, partners, and other customers. The NSPA facilitates the collective acquisition and management of goods and services, ranging from military equipment to general supplies, enhancing the efficiency and effectiveness of NATO operations. 

The agency's responsibilities include: 

• Procurement: managing the acquisition of a wide range of goods and services, including military equipment, supplies, and support services. 
• Logistics: offering logistics support such as transportation, warehousing, and distribution to ensure that NATO forces have the necessary resources when and where they are needed. 
• Maintenance: providing maintenance and repair services for military equipment, ensuring operational readiness and extending the lifespan of assets. 
• Project Management: overseeing and implementing various projects, including infrastructure development and other support activities. 

The NSPA operates under the direction of the NATO Support and Procurement Organization (NSPO), which sets the strategic goals and policies for the agency. By centralizing and standardizing procurement and logistics services, the NSPA helps NATO members achieve cost savings, improved interoperability, and enhanced operational capability. 

The program

The NSPA Information and Communication Technology (ICT) services are relying on three underlying infrastructures:

Network

• Local Area Networks (LANs) to allow NSPA users to reachback ICT systems located in the NSPA datacenters.
• Wide Area Networks (WANs) to allow NSPA remote offices and mobile users to securely reach back the NSPA datacenters located in Luxembourg
• Metropolitan Area Networks (MANs) to securely interconnect NSPA datacenters and Outside Cabling Plants (OCPs) located in Luxemourg.

Unified Communication (UC)

• Video Teleconferencing (VTC) systems,
• Telephony systems composed of PBX, voice gateways, deskphones, softphones, mobile phones and smartphones.
• Interfaces with other communication services such as voice mail, instant messaging, collaboration (e.g. MS SKYPE).
• Federation with other NATO voice and video services.
• Public Announcement Systems (PAS) and Massive SMS notification systems alarms

Datacenters (DC)

• 2 Tier 4 datacenters externalized in Betzdorf and Bettembourg (LUX)
• 1 datacenter in Capellen (LUX)
• Smaller datacenters in Papa (HUN), Taranto (SOC) and Eindhoven (NL)
• Outside Cabling Plants (OCPs) in Capellen

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Role Duties and Responsibilities

Day-to-day Operation and Maintenance (O&M) type of consultancy services for network, Unified Communication (UC) and datacenter (DC) and support for projects related to specific network, UC and DC related projects.

Essential Skills and Experience 

Knowledge and Skills

• Knowledge of various networking environment operating systems
• Knowledge of Microsoft UC technologies such as Skype and MS Teams
• Able to coordinate third-party maintenance for Unified Communications equipment
• Experience with troubleshooting Unified Communications, Network and application performance with performance monitoring tools

Product Qualifications

• Cisco Communications Manager
• Cisco Unity
• Cisco VCS
• Cisco TMS
• Cisco Expressway
• Cisco ISDN Gateway
• Cisco Presence
• Cisco Webex cloud
• Informacast Public Announcement Systems
• Cisco/Tandberg Video endpoints
• Cisco codecs
• Cisco MCU
• Microsoft Skype

Competencies

• Superior written and oral communication skills
• Superior client facing skills
• Ability to work on a flexible basis
• Ability to perform some travel across European NATO sites

Experience

• 5 years’ experience in Unified Communications (voice and videoconferencing) specifically operational support is mandatory.
• 3 years’ experience with Daily Unified Communications, network and systems operational and support activities
• 2 years' years’ experience in an Senior Unified Communications Engineer role, implementing and supporting Unified Communications infrastructures
• 2 years’ experience with Cisco Unified Communications design.

NATO Experience

• 2 years minimum experience with NATO organization, NATO IT infrastructure's (network, unified communication and security) and NATO IT related policies is desirable.

Professional Certifications

Any of the following certifications:

• CCT Routing and Switching
• CCNA Routing and Switching
• CCNA Wireless
• DEVNET
• CCNP ENCOR
• 300-620 DCACI
• SD WAN
• CCNP Routing and Switching
• CCNP Voice
• CLCOR 350-801
• CCIE Routing and Switching
• CCIE Service Provider
• 1 Mobile Iron (Support Specialist Fundamental 8.5 + Intermediate 7.5 + Design and Deployment 7.5 + Core Deployment & Admin Fundamentals 9.1)
• MS AZ900
• F5 L101
• F5 L201, L303, L304
• INFOBLOX CDAT

Languages

• Proficiency in English (oral and written), equivalent to CEFR B2 or higher, is mandatory
• Proficiency in French is (oral) is desirable

Education

• A university degree or equivalent professional experience

Working Location

• Capellen, Luxembourg

Working Hours and Policy

• On-Site, according to NSPA flexible working hours: Monday to Thursday (07:00 – 19:00) and Friday (07:00 – 14:00)
• Public Holidays of Luxembourg will be applicable

Travel

• Travel to other NATO sites may be required occasionally: Versailles (FRA), Papa (HUN), Taranto (ITA), Eindhoven (NL) and Cologne (GE).

Security Clearance

• Valid National or NATO Secret personal security clearance