Billing Operations Support

In this role, the candidate will contact utility vendors on behalf of clients to register accounts online, request missing invoices, and negotiate payment extensions.

Responsibilities:

• Contact utility vendors to obtain missing invoices.

• Navigate utility vendors’ websites to enroll accounts.

• Negotiate payment extensions with utility vendors.

• Enter invoices into the system.

• Perform other clerical tasks to support timely payment of clients’ invoices.

Skills:

• Preferred experience in phone-based customer support.

• Strong customer service and written communication skills.

• Ability to navigate multiple computer systems, programs, and windows.

• Ability to document call notes and customer interactions simultaneously.

• Basic computer navigation skills.

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