Broker-Dealer Operations Manager
$140k - $172k USD
About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.
About the Role:
The Broker-Dealer Operations Manager will be a vital hands-on leader, responsible and accountable for the day-to-day operations, strategic planning, process design, and ensuring the reliability, accuracy and regulatory compliance of Gusto's broker/dealer subsidiary. Supervised by the broker/dealer’s outsourced by Principal Operations Officer (POO) and working directly with the broker/dealer’s CEO, you will execute and oversee essential back-office functions, focusing on the accurate movement of customer funds, transaction reconciliation and remediation, and reporting required for our broker-dealer entity. This role requires meticulous attention to detail, a commitment to process excellence and efficiency, and proven ability to lead and scale operational processes.
About the Team:
The team within the Broker Dealer entity supporting the Retirement team at Gusto is crucial for expanding our financial offerings. We are responsible for executing the critical broker-dealer functions, including operational integrity, transaction settlement, and regulatory reporting functions for the Retirement organization. As a collaborative and technical group, we focus on designing, implementing, and monitoring the controls and processes that meet the evolving demands of the financial and retirement industries. You will join a team committed to building operational solutions that scale with Gusto’s mission to serve the small business economy.
Here’s what you’ll do day-to-day:
- Design, implement, and maintain scalable operational controls and procedures under the POO's supervision, ensuring strict adherence to internal controls and regulatory standards.
- Oversee and serve as the final point of escalation for daily processes, including manual money movement of customer funds (e.g., daily payment release, stop-and-reissue checks).
- Lead the research and resolution of complex or unexpected breaks in calculations and transactions, including inbound and outbound money movement and trades.
- Manage the monthly review and resolution of expected errors in customer account statements, dividends, and interest payments.
- Coordinate the quarterly reconciliation and reporting of discrepancies in the security count held by the Broker-Dealer against the custodian's report.
- Mentor and provide guidance to operations team members on best practices and regulatory compliance.
Here’s what we're looking for:
- 7+ years of experience in a financial operations, treasury, or back-office role, with at least 3 years in a leadership or managerial capacity, preferably within a broker-dealer or registered investment adviser environment.
- Required Licensing: FINRA SIE + Series 7 + Series 24.
- Proven ability to perform and oversee complex reconciliations and transaction research.
- High degree of comfort working with financial data, spreadsheets, and operational reporting systems.
- Exceptional organizational skills and meticulous attention to detail to manage and strategically improve daily, monthly, and quarterly operational cycles.
- Strong knowledge of cash and securities handling, settlement processes, and regulatory reporting requirements is a plus.
- Demonstrated ability to function at the Integrator level of AI fluency, consistently applying AI tools to complex analytical and operational tasks to drive efficiency and measurement accuracy.
- A Bachelor’s degree in Finance, Accounting, Business, or a related field.
Our cash compensation range for this role is $140,410 to $172,000 in New York, NY. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the level and amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
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