Business & Application Support Engineer (6 months)
This is a 6‑month fixed-term position, which may be renewed or re-evaluated at the end of the term.
After a short training period on our technologies (Oracle database, Python-based tools) and our internal systems, as well as an introduction to the trading world, you will:
- Assist numerous departments of Swissquote on issues relating to the technical aspects of our platforms.
- Proceed to the first step of investigation and solve complex and critical cases.
- Maintain, operate and update our customer databases using your SQL knowledge.
- Develop new automation tools to continuously improve the performance of the support of our systems.
- Investigate issues for our clients and other departments
- Provide level 2 and 3 support for our clients
- Develop and optimize internal tools
- Provide complex databases extractions (SQL) for other departments
- Coordinate with development teams to solve critical cases
- Participate in the daily monitoring of our IT Systems by executing and implementing specific checks
- Be open to joining an on-call rotation to provide 24/7 support in the long term
Qualifications
- Degree in Information Systems (for example Bachelor HES or similar) and a strong interest for IT
- 3 years of experience in operational support, ideally in a banking or fintech environment
- Your skills set include the following: Windows/Unix/Linux environment, SQL and scripting (Python, Bash), Git
- Good knowledge of French and Strong working knowledge of English (minimum B2)
- Strong problem-solving skills and eager to work on critical systems
- A strong interest in the fintech/banking world as well as a strong sense of customer service
Additional Information
Nice to have banking or other financial services experiences
SQ2