Renewals Customer Success Manager [12h-20h]

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

We are looking for a Renewals Customer Success Manager to join our BlueCat Customer Success team. This role will be focused on the full sales cycle process of renewals for both subscription and perpetual customers. In this role you will quote, revise, negotiate, and close renewal revenue from our customers.

Responsibilities:

·        Own, drive and manage renewals process for our customers in collaboration with larger account team

·        Actively engage with key decision makers to identify customer roadblocks and ensure on-time commitments

·        Maintain and report an accurate 90 day rolling forecast of renewals

·        Identify customer goals and negotiate/execute renewals contract that aligns with those goals

·     Communicate risk clearly and lead resolution strategies, escalating when appropriate

·        Proactively identify areas of process improvement and efficiency

Skills and Experience Required:

·        University degree, or equivalent work experience

·        1-3 years of experience in Renewals, Customer Service, or Sales in a fast-paced environment; preferably a technology company

·        Strong work ethic with the ability to work collaboratively

·        Proactive approach with strong attention to detail and organization

·        Discovery, negotiation, and closing skills that allow for value-based contract negotiations at all levels

·        Excellent oral and written communication 

·        Team player with a positive attitude and a proven ability to build strong relationships with peers and others within a company

·        Ability to quickly adapt to changes occurring in a dynamic environment

·        Experience using a CRM, particularly SFDC and/or Gainsight

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.