Serán is expanding the Business Development team and is searching for a BD Associate dedicated to inside sales. This role will be responsible for the growth of Serán’s business through managing the lead generation and progression process. As part of the Business Operations team, the role will act as a key contributor supporting the Marketing, Business Development, Proposals and Project Management teams.
The position’s responsibilities include delivering market intelligence, prospect and target identification, and lead generation and follow-up. This role acts as a point of contact with prospective customers, identifying and aligning their needs with internal capabilities and ensuring that potential clients are correctly introduced to Serán and our customer experience expectations.
The position includes significant growth opportunities in the company with potential entry into Business development and Marketing roles. Those with direct industry experience in client-facing roles with an aptitude for expanding into a Business Development path are encouraged to apply.
Duties and Responsibilities
Engage with Leads follow up acting as Serán’s first point of contact, ensuring a positive customer experience and rapid feedback Generate and manage inbound lead follow up process from marketing, BD, and other sources Through market intelligence, create and prioritize client target and prospect lists based on Serán BD prioritiesSupport the business development team coordination of cross-functional compilation of answers to RFIs and RFPsUnderstand Serán’s capabilities as a first evaluation of the project fitQualify active leads to enable the BD team to advance leads to opportunities and ultimately new clients and projectsCollaborate with Marketing and support marketing campaignsCoordinate with Serán’s SMEs to ensure capabilities are accurately and broadly promoted in the marketplaceSupport Serán’s Proposals team in ensuring the accuracy, quality and consistency of proposals are aligned with customer needsWork with business operations, project management, and scheduling teams to ensure that client timelines are achievable Work with legal team to support establishing necessary CDA documents for initial project conversationsWork with the business and technical leadership to continuously improve sales process and customer experienceWork with the technical and business teams to evaluate pricing for new and existing equipment and processesSupport field BD as a consultant to help customers select the best possible services for their needsContribute to the maintaining of costing templatesPerform timely CRM inputs critical to daily monitoring of business statusMay travel to and participates in trade and technical conferencesScope of responsibilities may increase to align with company initiativesPerforms other related duties as assigned
Required Skills and Abilities
Excellent verbal and written communication skillsExcellent organizational skills and attention to detail Ability to prioritize tasks and to delegate them when appropriate Excellent interpersonal and customer service skillsExcellent sales and customer service skillsExcellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skillsExperience with CRM systems, especially Salesforce preferredAbility to function well in a high-paced and at times stressful environment Proficient with Microsoft Office Suite or related software
Education and Experience
Bachelor’s degree in physical sciences or engineering in combination with; 3-5 years’ experience in a technical pharmaceutical development role Experience interacting with customers and sales experience, preferred
Physical Requirements
Prolonged periods of sitting or standing at a desk and working on a computer.
Applicants must be authorized to work for an employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits Summary:
Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees’ wellbeing, along with access to pet insurance.
