Business Intelligence & Technical Analyst (Finance | US Market)

We are seeking a highly capable, self-driven Business Intelligence & Technical Analyst to serve as a strategic partner to senior leadership and customers. This role is ideal for someone who thrives in ambiguity, builds solutions from the ground up, and consistently uncovers insights others miss.

You will own analytics end-to-end—translating complex business and financial questions into clear, actionable intelligence—while also operating as a technical problem solver and customer advocate. Success in this role requires strong judgment, accountability, and the confidence to challenge assumptions using data.

This position combines business intelligence, technical investigation, and customer-facing collaboration, with a strong focus on U.S. business and finance environments. Excellent English communication skills are essential.

Technical & Customer-Facing Responsibilities

● Partner directly with customers to understand technical challenges and guide them through clear, effective resolution paths

● Investigate escalated issues including application behavior, workflow failures, data integrity concerns, and backend anomalies

● Deep-dive into systems and logs using tools such as GCP, Datadog, Airflow, and GitHub to trace, replicate, and explain system behavior

● Collaborate closely with Engineering and Product to escalate bugs, submit tickets, contribute to documentation, and influence roadmap improvements

● Act as the customer’s technical advocate by identifying recurring pain points, trends, and usability gaps

● Create internal documentation, playbooks, and process improvements to reduce repeat issues and improve first-response resolution

Key Responsibilities

Business Intelligence & Analytics

● Own end-to-end BI and reporting in Power BI, including data modeling, dashboard design, and advanced visualization

● Partner with business leaders to frame the right questions, challenge assumptions, and drive data-backed decisions

● Design and implement new analytics processes, workflows, and reporting structures from scratch

● Lead analytics initiatives—particularly in U.S. finance or business contexts—and clearly demonstrate how insights influence outcomes

● Operate independently with full accountability for deliverables, insight quality, and stakeholder satisfaction

You’ll Be a Strong Fit If You Bring

● Customer-First Mindset: You solve beyond the ticket, focusing on clarity, impact, and long-term product value

● Technical Problem-Solving Ability: Comfortable debugging workflows, reviewing logs, and navigating distributed systems

● Business Intelligence Expertise: Advanced Excel (formulas, pivots, macros) and strong Power BI experience, ideally in U.S. finance or business environments

● Clear Communication: Able to explain complex technical and analytical concepts to non-technical stakeholders in fluent English

● Curiosity & Initiative: You ask “why,” dig into unfamiliar systems, and proactively improve processes

● Ownership & Accountability: You work with minimal guidance, take responsibility for outcomes, and build structure where none exists

Requirements

● Bachelor’s degree in Business, Finance, Accounting, Computer Science, or a related field—or equivalent practical experience

● Proven experience in data management, reporting, and analytics using Excel and Power BI

● Working knowledge of accounting principles, inventory management, and U.S. business or finance practices

● Strong organizational skills and attention to detail

● Ability to manage multiple priorities in a fast-paced, evolving environment

● Prior experience working directly with senior stakeholders and influencing decision-making

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company