Senior Manager Consumer (Ledger Wallet)
About Ledger
We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger.
At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries.
The Ledger Wallet application is where users can manage their wallet, visualize and grow their portfolio of assets, but also where they can enjoy, with the highest degree of secure connectivity, a large span of services competing for their customership, such as buying or selling crypto, staking, trading, or choosing among crypto cards, subscription programs and other stablecoin-based products.
The Business Manager, Ledger Wallet will assist the EVP Consumer Services in his mission, own the Wallet consumers lifecycle from acquisition to engagement, bring consistency and maximize the impact of the BU towards hypergrowth by bringing clarity and coordination to all direct and indirect groups involved.
What you’ll be doing:
Wallet Consumer Lifecycle Ownership: Own and coordinate actions across the entire consumer lifecycle to significantly increase the number of active and engaged Wallet users.
Overall Wallet oversight: Bring glue and consistency of action between the Wallet’s business line. Own uncovered areas of the Wallet, particularly unmonetized sections and user flows between sections.
BU Strategic & Operational Efficiency: Ensure perfect coordination and efficiency among all Business Unit direct and indirect contributors (people and departments) for the attainment of revenue goals. Coordinate the Business Unit's 360-degree strategy and its concrete, timely and impactful delivery. You play the most active role in Business Unit rhythms, collaboration and governance.
Disrupting: The digital asset revolution has been disrupting the world of value, and digital private property is creating unprecedented opportunities. You must enjoy it and want to be part of it.
Consumer Understanding: Although some services are delivered by B2BC providers, Ledger Wallet will be successful as long as it is successful with customers. You must enjoy understanding them and serve them on the digital asset market. You want to have an impact on them.
Hyper Growth Strategic & Quantitative Work: The position demands a high degree of quantitative focus and analytical excellence, coupled with total mastery of strategy articulation, presentation skills, strategy definition, and P&L concepts, all within a high-growth environment. This has to be fulfilling for you.
Working with People: You will have to exert significant personal influence and inspire execution. You must combine excellence with culture, curiosity, total humility, and listening skills. You seek trusted collaborations.
Listen and Understand: Even more importantly, your appetite to listen and understand, go to the bottom of things with facts and people will be key in this role.
Organize and Clarify: A very important feature of your role, you must have affinity to it.
What we’re looking for:
Exceptional Quantitative & Strategic Acumen: Excellence in quantitative skills is key. You must demonstrate total mastery in strategy articulation, presentation skills, strategy definition assistance, P&L concepts, and a high-growth focus.
Ability to work in a matrixed environment: Inspiring and leading execution across a highly matrixed organization through clear communication, competence, data, and influence to align all resources towards Business Unit goals. You won’t lead through a hierarchical structure, nor through seniority.
Rigorous planning and time keeping: As for most businesses, time is more an enemy than an opportunity. You should be extremely organized and capable of exercising a strong influence on keeping the BU efforts ahead of plan and market evolutions.
Proven success across an outstanding academic background, abstraction, and thinking skills through the most demanding and shaping organizations in the matter.
Fluency in English: Although the role is based in Paris, French is not a prerequisite for either social or work life in our office.
AI: Preexisting engagement and strong appetite for all what AI can bring is a must.
At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to:
Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week
Health & Wellness support - Health and Life Insurance.
Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.
For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information.
We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.