Business Manager, Global Services
As a Business Manager, you will play a crucial role in driving the success of our Global Services Organization (GSO) by enhancing operational efficiency and supporting key business initiatives. This role reports into the GSO Head of Planning and Operations. You will help close inefficiencies, optimize processes, execute, and manage GSO related programs to assist the leadership team in scaling the business on a global scale.
What will you do?
- Operational Efficiency: Partner with GSO teams to collaborate and manage daily operations, decision-making, and cross-departmental coordination.
- Prepare and ensure readiness for sales cadence reviews across GSO including tracking and following up of actions to ensure completeness. Facilitate and participate in business review meetings with GSO teams, working with Group Resourcing and Finance teams, with providing insights into current performance, outlook, and key requirements for GSO.
- Business Strategy execution: Support GSO Business Strategy & Execution into actionable business plans, tracking KPIs and financial metrics to evaluate performance and identify enhancement opportunities.
- Act as a liaison between internal and external stakeholders (e.g. Alliance Partners, Communications, HR, Learning, Facilities Management, Procurement, IT, Marketing, Legal, Finance, Compliance) to enhance communication and drive execution.
- Management Reporting: Ensure GSO dashboard readiness, KPIs, and reporting packs for visibility to the GSO leads, partnering with cross-functional managers to drive performance delivery across offshore teams driving accountability and execution discipline across GSO teams, preparing the organization for scalable growth. • Training & Knowledge: Coordinate training and knowledge management programs across the Global Services Organization (GSO). Collaborate with Learning & Knowledge, offshore teams, and GSO department administrators to conduct these sessions and enhance the knowledge of GSO teams.
- Repository Management: Ensure that GSO-specific repositories, including people data, client information, and knowledge resources and SharePoint sites, are up to date by working with both onshore and offshore teams.
- Transformation Programs: Support GSO leadership team with driving transformation initiatives by promoting and driving relevant programs.
- Risk Management: Work with related parties in identifying risks and develop actionable plans to address them for closure.
Qualifications
The ideal candidate should possess:
- 3-5 years+ experience in business management, strategy, consulting, or operations or of relatable experiences (tech consumer, financial services, government agencies, telco).
- Strong analytical and problem-solving abilities and people skills to collaborate effectively with various stakeholders in a complex environment.
- Effective communication and presentation skills; experience in preparing reports and presentations.
- Entrepreneurial, resourceful, and highly adaptable, thriving in a matrix and fast-paced environment.
- Strong follow-through skills across a matrix organization in driving outcomes.
- Ability to identify risks and develop actionable plans to address them.
- Experienced in process documentation and maintaining business repositories and ensuring audit readiness.
- Tools: Proficient with MS Suite products - Excel, Word, Power point, Forms, Visio, SharePoint, Project Plan. Familiarity and knowledge of using power BI or dashboard related tools including Canva and Synthesia will be an advantage.
- Bachelor’s degree in business, Accounting, Finance, Technology, or a related field.
Additional Information
We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.