Business Operations Associate Manager, Care Operations

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 million people.

We are looking for an entrepreneurial individual to join our fast paced and dynamic Care Operations (CareOps) team. As a Business Operations Associate Manager, you will be the engine behind our ability to scale, working directly with our cross-functional stakeholders to deliver efficient, high-quality patient care.

You will take a data-driven approach to inform major business decisions, with a particular focus on care delivery optimization and workforce strategy.

The ideal candidate will have strong analytical, project management, and presentation skills, with an ability to communicate and influence others. We are seeking a self-starter that can wear multiple hats while juggling a variety of projects. If you love telling stories with data, building scalable systems, and working across many departments in a company, this role is for you.

Responsibilities

Strategic Operations & Scalability

• Process Excellence: Continuously audit and improve coaching workflows and patient care delivery model to drive operational excellence.

• Scaling Strategy: Develop strategies to scale operations, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation and workflow improvements.

• Pilot & Experiment: Design and lead operational experiments. Define success metrics, run pilots, and build the "playbook" to scale successful initiatives.

• Cross-Functional Bridge: Lead initiatives across Data Science, Product, and Finance to ensure our coaching services are both clinically effective and financially sustainable.

Data Analysis & Insights

• Performance Metrics: Conduct advanced analysis to define and track KPIs such as coach performance, patient outcomes, and patient retention.

• Data Visibility: Shape & build dashboards to empower stakeholders to make strategic, data-driven decisions.

• Investigative Analysis: Own exploratory analyses that identify ways to further boost coach efficiency, member outcomes, and company scalability.

• Strategic Insights: Translate complex data into clear, persuasive presentations for senior leadership and cross-functional stakeholders to support strategic business decisions.

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Learn the coaching team's people, processes, and tools by shadowing coaches, studying workflows, and gaining insights into day-to-day operations.

• Familiarize yourself with Virta's treatment program, outcomes, and the evolution of our care model to better understand how operations support patient success.

• Dive into the available data and systems (e.g., Looker) to become the go-to expert for querying and analyzing data relevant to coaching operations.

• Begin building strong relationships with cross-functional teams (e.g., Product, Data Science, Finance), identifying opportunities for collaboration that will drive operational improvements and scalability.

• Collaborate with the Data Science team to understand ongoing projects, priorities, and how these efforts can support operational improvements.

• Conduct deep dives into patient engagement and retention metrics, analyzing key drivers and contributing to operational experiments aimed at improving patient outcomes.

• Explore gross margin drivers and identify opportunities to improve operational efficiency while balancing quality of care and scaling needs.

Must-Haves

• Bachelor’s Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus.

• 5+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields is a plus.

• Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker).

• Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts.

• Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin.

• Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement.

• Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams.

• Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution.

• Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams.

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

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Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $87,607- $101,698. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.

Clinical roles: We currently do not hire in the following states: AK, HI, RI

Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.

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