Business Planning Analyst

Are you someone who enjoys turning data into insight, shaping plans that drive real business impact, and collaborating with teams across an organisation? We’re looking for a Business Planning Analyst to join our Operational Planning team. In this role, you’ll help us understand future business needs, build meaningful plans, and empower our stakeholders to make informed decisions that support excellent customer, service and financial outcomes.

What you'll be doing:

• Developing and maintaining medium‑ to long‑term business plans
• Building and managing capacity models covering 8 weeks to 5 years
• Analysing complex data to generate strategic insight and improvement recommendations
• Exploring data relationships to enhance forecast accuracy and inform stakeholder decisions
• Supporting operational planning activities including co‑ordinating workloads and engaging with stakeholders
• Maintaining high standards of data accuracy across planning, finance and HR datasets
• Optimising schedules and resource plans in both short‑ and long‑term horizons
• Collaborating and building positive relationships across teams and business areas

Who we're looking for:

• Strong analytical skills with experience interpreting large and complex datasets
• Advanced Excel capability with knowledge of Erlang modelling and forecasting techniques
• Experience working with contact centre technologies such as IEX, CMS, Genesys or Verint
• Ability to communicate complex information clearly and confidently to different audiences
• A logical, methodical approach with the creativity to find solutions to operational challenges
• Strong attention to detail and accuracy when working with multiple data sources
• Understanding of customer journeys and a commitment to enhancing customer experience
• A collaborative teammate who can work effectively across functions and manage multiple priorities

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.