Business Process Analyst

takealot.com, a leading South African online retailer, is looking for a highly talented Business Process Analyst - Marketplace to join our Head Office in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us.  We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to: Finance Manager 

Purpose of this position: 

The Business Process Analyst: Marketplace Finance is a critical analytical role dedicated to driving continuous improvement and optimization across all financial processes within Takealot’s marketplace ecosystem. This position focuses on analyzing existing workflows, identifying inefficiencies, and implementing data-driven solutions to enhance financial visibility, strengthen
internal controls, ensure regulatory compliance, and proactively manage financial risks. The role requires strong analytical skills combined with process improvement expertise to support Takealot’s operational excellence and continued growth.

Your responsibilities will include: 

Process Analysis & Continuous Improvement

• Conduct comprehensive analysis of existing financial processes across marketplace operations
• Map current state workflows and identify bottlenecks, inefficiencies, and improvement opportunities
• Design and implement optimized future state processes that reduce manual effort and increase accuracy
• Develop detailed process documentation, standard operating procedures, and workflow diagrams
• Lead process improvement initiatives and track implementation success through defined metrics
• Collaborate with stakeholders to gather requirements and validate process enhancements

Financial Data Analysis & Insights
• Analyze financial data to identify trends, patterns, and anomalies across marketplace operations
• Create comprehensive reports and dashboards to provide visibility into financial performance
• Develop and maintain KPIs and financial metrics to monitor process effectiveness
• Conduct root cause analysis on financial discrepancies and operational issues
• Provide data-driven recommendations to improve financial processes and decision-making
• Support month-end and year-end financial analysis and reporting requirements

Financial Visibility & Reporting Enhancement
• Design and implement financial dashboards and reporting tools for real-time visibility
• Develop automated reporting solutions to reduce manual reporting efforts
• Create financial models and forecasting tools to support strategic planning
• Establish performance metrics and monitoring systems for marketplace financial operations
• Generate ad-hoc analysis and insights to support management decision-making
• Ensure accuracy and consistency of financial data across multiple systems and platforms

Internal Controls & Risk Assessment
• Analyze existing financial control frameworks and identify control gaps or weaknesses
• Design and implement enhanced control procedures for marketplace financial operations
• Conduct regular risk assessments of financial processes and recommend mitigation strategies
• Monitor control effectiveness and document control testing results
• Support the development of segregation of duties matrices and authorization frameworks
• Assist in the preparation for internal and external audit requirements

Compliance Monitoring & Analysis
• Monitor compliance with financial regulations, tax requirements, and accounting standards
• Analyze compliance processes and recommend improvements to ensure ongoing adherence
• Support regulatory reporting requirements and documentation
• Assist in the management of marketplace seller compliance including tax validation processes
• Track and analyze compliance metrics and identify areas for improvement
• Stay current with regulatory changes and assess impact on existing processes

System Integration & Process Automation
• Analyze system capabilities and identify opportunities for process automation
• Support the integration of financial processes across multiple platforms and systems
• Collaborate with IT and technology teams to implement system enhancements
• Test and validate system changes and process improvements
• Document system requirements and process specifications for technology implementations
• Identify and recommend technology solutions to improve process efficiency

Stakeholder Collaboration & Support
• Work closely with Finance, Operations, Product, Technology, and Compliance teams
• Facilitate process improvement workshops and stakeholder meetings
• Provide analytical support for business initiatives and strategic projects
• Communicate findings and recommendations to various stakeholder groups
• Support training and change management activities for process improvements
• Act as subject matter expert for marketplace financial processes and analysis

Minimum Required Qualification

• Bachelor’s degree in Commerce, Accounting, Finance, or a related analytical field

Minimum Required Experience

• Minimum 3-5 years of experience in financial analysis, business analysis, or process improvement

Minimum Required Competencies

• Business analysis or process improvement certifications (Lean Six Sigma, etc.) beneficial Professional Experience
• Proven experience in process mapping, analysis, and optimization
• Experience with financial systems and ERP platforms
• Background in e-commerce, marketplaces, or digital platforms highly advantageous
• Experience in implementing process improvements and change management
• Knowledge of financial controls and risk management frameworks
• Technical Competencies
• Advanced proficiency in Microsoft Excel and financial modeling
• Experience with process mapping tools (Visio, Lucidchart, or similar)
• Proficiency in data visualization tools (Looker, Qlik Sense, Power BI, Tableau)
• Knowledge of SQL or other database query languages
• Familiarity with ERP systems
• Understanding of workflow automation tools and technologies
• Basic knowledge of project management methodologies

Skills, knowledge & abilities
• Analytical & Problem-Solving Skills
• Strong analytical thinking with ability to break down complex processes and identify improvement opportunities
• Excellent problem-solving capabilities with systematic approach to issue resolution
• Data-driven decision-making with ability to translate analysis into actionable recommendations
• Attention to detail with strong accuracy in data analysis and reporting
• Process Improvement Expertise
• Understanding of process improvement methodologies (Lean, Six Sigma, etc.)
• Ability to design and document optimized business processes
• Experience in change management and process implementation
• Strong project coordination and tracking abilities
• Communication & Collaboration
• Excellent written and verbal communication skills
• Ability to present complex analysis in clear, understandable formats
• Strong stakeholder management and relationship-building abilities
• Collaborative approach with ability to work effectively across multiple departments
• Personal Attributes
• Detail-oriented with strong organizational and time management skills
• Proactive and self-motivated with ability to work independently
• Adaptable and comfortable working in fast-paced, dynamic environments
• Strong ethical foundation with commitment to accuracy and integrity
• Continuous learning mindset with enthusiasm for process optimization.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.