Business & Risk Manager, Customer & Brand

Reporting to the Chief Customer & Brand Officer, this role shapes how Customer & Brand delivers with confidence, clarity and strong governance. It partners closely with the leadership team to set strategy, lead annual planning, enable executive and board reporting, and manage budgets, while driving priority initiatives across the business. The role also ensures seamless collaboration with TAL’s Global Innovation consultant and parent company, Daiichi Life, and leads Line 1 Risk Management for Customer & Brand, supporting Financial Accountability Regime obligations and embedding risk‑aware decision‑making.

You will:

• Strategy, governance and delivery: Partner with the CCBO and Customer & Brand leadership to shape strategy, embed robust governance, and ensure disciplined execution aligned to TAL’s enterprise priorities.
• Leadership operating rhythm: Design and run the Customer & Brand operating cadence, enabling effective decision‑making, clear communication and coordinated delivery.
• Executive, board and financial oversight: Lead executive and board reporting and oversee budget planning and performance in partnership with Finance and the leadership team.
• Line 1 risk leadership: Own Customer & Brand’s Line 1 risk framework, including FAR accountability, controls assurance, incident management and a strong risk culture.
• Innovation and global partnership: Coordinate innovation governance and TAL’s engagement with Daiichi Life, enabling participation in global initiatives that support strategic growth.

Qualifications

• Strategic and commercial leader with 7+ years’ experience in business management, strategy or planning roles, ideally within financial services or insurance.
• Strong risk and regulatory capability, with proven experience across risk management, compliance and frameworks including CPS230 and FAR.
• Influential stakeholder partner, able to engage, challenge and influence senior leaders through clear, confident communication.
• Exceptional communicator with demonstrated experience preparing executive and board papers and high‑quality presentations.
• Delivery‑focused people leader with strong financial acumen, project coordination skills and the ability to lead teams and complex initiatives simultaneously

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.