Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.
Position Summary:
The Business Solutions Representative Representative is responsible for developing and servicing a portfolio of clients (Agents), for our Vietnam market, through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.
Duties and Responsabilities
Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.Conduct and document regular telephone outreach across the assigned territory.Monitor pricing and report on trends or discrepancies.Follow up with inactive agencies.Develop and implement business plans to support regional goals.Identify and prospect new business opportunities within the assigned territory.Prepare and submit reports on competitor activity.Provide support and assistance to sales field staff as needed.Oversee the full onboarding and installation process for new agencies.Support, and develop new agents to ensure operational readiness.Maintain and increase transaction volume within the assigned territory.Ensure sustained and growing profitability of transactions in the territory.Grow and manage the portfolio of assigned agencies.Track, follow up, and resolve issues reported by agents and field staff.Maintain full availability to respond to operational and business needs.Collaborate effectively in a team environment to achieve common objectives.
Qualifications
Fully bilingual Vietnamese/SpanishNeeds to have US visa, as frequent travel to the US is requiredUnderstanding of the sales cycle, with the ability to close dealsAbility to prospect, close, follow up, ability to negotiate Exceptional verbal and written communication skills with a high level of confidence Creative thinker and must have the ability to solve critical problemsAbility to multitask and manage business conflictsAbility to analyze the market and target potential customersStrong internet research skillsExcellent presentation skills, verbal and written communication skills, and interpersonal skillsVery organized and attentive to details. Disciplined and dedicatedTracking and multitasking capabilitiesAbility to handle a fast paced environment and challenging workloadHighly motivated with a strong desire for successBased on experience and judgment to plan and achieve goalsDesire to be successful, competitive, optimistic, persuasive, uprightExcellent attitudeService skills and proactive solutionsMust be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook and Ms ExcelGoal oriented and believe in teamworkMust be adaptable, professional, courteous and motivated, and must function well individually or as a member of a team
Working Conditions
General office working conditions, time availability is required, frequent travel (foreign and domestic) is required. Availability to work on weekends.
Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
