C004656 CMDB & Change Management Support Analyst (NS) - WED 25 Feb

Deadline Date: Wednesday 25 February 2026

Requirement: CMDB & Change Management Support Analyst

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 13 April 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Change Management

• Participate on Collaborate with cross-functional teams to assess, authorize, and oversee changes to our IT environment.
• Technically evaluate change requests, ensuring they align with business objectives and minimize risks.
• Maintain a robust change management process, including documentation, communication, and post-implementation reviews.
• Facilitate change advisory board (CAB) meetings and ensure timely approvals.
• Monitor the impact of changes and address any issues promptly.

Problem Management

• Investigate recurring incidents and identify underlying root causes, preparing the PIR (Post Incident Reviews) and RCA (Root Cause Analyze) documents.
• Conduct thorough root cause analyses to prevent similar incidents from reoccurring.
• Collaborate with technical teams to implement permanent fixes.
• Maintain a problem knowledge base for reference and continuous improvement.
• Proactively identify potential problems and work towards preventive measures.

Configuration Management (Secondary Scope):

• Plan the configuration management process.
• Identify the configuration management data as well as CIs and associated stakeholders.
• Control the CIs or the receipts, as well as deviations from those receipts.
• Make sure the configuration items in the CMDB are up to the standards and is updated regularly.
• Keep track of the changes made in the configuration and report to management about compliancy failures.

Support is required related to the following activities

• Support in creation of the Purchase Requests (PR), Internal Requests (IR) in our internal system (EBA), also following up the lifecycle of PRs.
• Support in the receipting process into internal system (EBA) and also creation of the work confirmation for the payment of the invoices.
• Support with tracking the hours allocated to the project team in the support of the projects in our internal system Service Now (SNOW).
• Support with preparing the necessary paperwork to bring in third party contractors (from HP, Cisco, etc.) to the different NATO facilities but mainly BLA and SHAPE.
• Support in preparing and managing the paperwork for the creation of new NATO CIS accounts for third party contractors and all the other processes related to that.

Travel: The incumbent might travel about 10% of the contracted time, mostly to other Belgian locations (Braine l'Alleud and Brussels).

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Bachelor's degree in Finance, business administration, or related field (or equivalent experience).
• Minimum of 3 years of hands-on experience in Service management tools like ITSM, JIRA, BMRC Rhapsody or similar Incident management systems for IT products/services.
• Minimum of 3 years of hands-on experience in Configuration and Service management tools like ServiceNow, BMC Helix, SolarWinds Service Desk, Jira, ManageEngine ServiceDesk or similar Incident management systems for IT products/services.
• Minimum 2 years working with resource management systems like ServiceNow or similar ones.
• Knowledge of NATO responsibilities and organization, including ACO and ACT. This can be compensated with equal or more amount of time spent in a governmental position or a military position.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively in a dynamic, fast-paced environment.
• Familiar with different admin activities in NATO or any other government/military organization.
• Analytical thinking and active listening.
• Knowledge of NATO financial and resource management applications, like (EBA, SNOW, etc.)