C004726 IT Service Management Network Engineer (Ops&Ex) (NS) - WED 18 Mar

Deadline Date: Wednesday 18 March 2026

Requirement: IT Service Management Network Engineer (Ops&Ex)

Location: Braine-l'Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 960

Required Start Date: 13 April 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Expected Deliverables/Duties:

• Deliver specialized O&M for integration platform technologies such as MuleSoft and Apache ActiveMQ
• Service Management workflows implementation.
• Create products and design specifications.
• Produce technical documentation, as solutions to user's Requirements.
• Deliver and implement automated incident management, request fulfilment and change management workflow software
• Implementation of reporting infrastructures and data models
• Ad hoc reports and data tests as per users' requirements
• Implement interfaces for BMC ITSM instance and CMDB.
• Implement requests options leveraging self-service functionality
• Implement automation
• Deliver risk assessment reports
• Deliver tools, processes and procedures optimization.
• VeVA MN BMC ITSM instance configuration and/or customization.
• Provide the customized procedures documentation for BMC ITSM implemented system
• Deliver customized VeVA MN BMC ITSM training to users, at different levels.
• Deliver assessment as Subject Matter Expert during exercise planning conferences, or meetings.
• Provide direct engagement with and support to exercise participants and stakeholders at the exercise location.

Support Exercises:

• STCO26B - MPC/TCC
• STCO26B - FCC
• STCO26A E-Block (Fed. Joining)
• STCO26A E-Block (Fed. V&V)
• STCO26B E-Block (Fed. Joining)
• STCO26B E-Block (Fed. V&V)

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NIC Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post, including at least 2 years practical experience with network administration;
• Experience in IT Service Management based on BMC ITSM Suite and Atrium CMDB;
• At least 2 years of experience in planning, implementing, and supporting integration platform technologies. Experience with MuleSoft and Apache ActiveMQ is desired;
• At least 2 years of experience implementing service oriented architectures;
• Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions) and Linux;
• System Management knowledge of Windows Operating Systems and Red Hat Linux;
• Working experience integrating various data sources (e.g. MECM) with BMC Atrium CMDB;
• Working experience with infrastructure solutions hosting Service Management tools and technology, market leading database solutions (including but not limited to MS SQL and Oracle), hypervisor solutions, storage solutions and load balancing solutions will be a plus;
• Proven ability to effectively communicate orally and in writing, with good briefing, presentation and summarisation skills.

Desirable

• Experience in BMC Discovery (version 11.x and higher) beneficial;
• Experience integrating BMC TrueSight Operations Management (version 10.x and higher) beneficial.
• Knowledge of IT Service Management through completion of formal certification in ITILv3 or v4 at the Foundation level or higher is desirable.
• BMC Certified Professional qualification is highly beneficial but not required.
• Prior experience of working in an international environment comprising both military and civilian elements beneficial;
• Knowledge of NATO responsibilities and organization, including ACO and ACT beneficial

Competencies or Personal Attributes:

• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.