Call Center and Telesales (Agents and Lead)
Hooli Software currently hiring for the following:
- Telesales Agent
- Call Canter Agent
- Telesales Supervisor
- Call Center Team Leader
Please refer to the descriptions of each job below.
Additional Information
TELESALES
Work from home until further notice
Company provided work from home set-up with allowance for internet usage
Base Pay + commission
Responsibilities:
- Excellent communications and presentation skills
- Skilled in negotiation and dealing with complaints.
- Persistent and results-oriented.
- Can Perform comprehensive market research, identifying potential customers, including client research and organizational mapping.
- Encoding and maintaining all client information in the database.
- Can actively offer and sell products to potential customers through telephone calls.
TELESALES -SUPERVISOR
Work from home until further notice
Company provided work from a home set-up with allowance for internet usage
Base Pay + commission
Responsibilities:
- Manages and supervises a team of telesales representatives to meet the team targets
- Motivates, coaches, and develops sales representatives to enhance staff knowledge and selling skills to meet or exceed individual sales target
- Cultivates a professional working atmosphere that encourages career development and reduces staff attrition
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Hoolisofware, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- Qualified leads from potential clients.
CALL CENTER AGENT
Work from home until further notice
Company provided work from a home set-up with allowance for internet usage
Experience:
- Customer service experience is a must. At least 1-3 years of contact center experience
- Track record of over-achieving KPIs
- Good customer orientation and ability to adapt/respond to different types of characters
- Hands-on experience in using any CRM or software for database management is advantageous
- Consumer sales, cross-selling/up-selling, or lead qualification experience a plus
Skills:
- Tech Savvy. Proficient with the navigation of multiple web-based tools and Google Drive
- Professional and can effectively communicate (verbally and written) in English
- Minimum Typing Speed of 50 WPM with 80% Accuracy
- Connect with consumers: Dedication to the consumer experience, care about the outcome
- Ability to work in a dynamic, fast-paced team culture.
- Able to shift gears quickly
- Problem solver – provide constant performance improvement ideas and feedback
- Open to new ideas and change, Coach and motivate other team members
- Responsible – adhere to schedule and process guidelines
CALL CENTER TEAM LEADER
Responsibilities:
- Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team
- Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact
- Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation
- Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives
- Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams
- Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration
- Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience