Call Center Manager - Gulberg Islamabad
We are seeking an experienced and results-driven Call Center Manager to oversee daily operations and ensure high-quality customer service delivery. The role involves managing staff performance, optimizing processes, and maintaining service standards that support organizational objectives.
Key Responsibilities
- Supervise and lead call center staff to meet performance targets
- Monitor call quality, productivity, and customer satisfaction metrics
- Develop schedules, training plans, and performance evaluations
- Implement and improve operational processes and scripts
- Handle escalated customer issues and resolve complaints
- Coordinate with other departments to align service delivery
Requirements
Proven experience in call center supervision or management
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Familiarity with call center software and reporting tools
Ability to analyze performance data and drive improvements
Benefits
⛽ Fuel Allowance
🏥 Medical Insurance
🍽 Free Lunch Facility (In-house)
🏋♂️ GYM Passport (Panel Gym's Free of Cost)
💰 Participatory Fund
💲 Market Competitive Salary
💻 Learning & Challenging Work Environment
👨💻 Amazing Work Culture
🛫 Paid Time off
👨👩👧👦 Group Life Insurance
⏳ Maternity Leaves and many more