Call Center Operations Specialist
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
Scheduling appointments in EMR and EMR sub-organizations
Manage high volume phone line for office calls from patients
Manage phone and email customer service needs
Manage patient escalations calls and emails using problem-solving and resolution skills
Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications
Sending medical records as necessary to payers and referrals
Other duties as assigned
Requirements
2-3 yrs of experience in a company related to the US healthcare system.
Knowledge of G-Suite, Slack and Jira (desired).
Knowledge of the US healthcare system (required).
Effective communication and patient oriented mindset
Accountability
Problem solving and organization skills.
Go-beyond, takes initiative on tasks.
Fluency in English (C1) and excellent written and verbal communication skills.
Available to work 100% on site.
Our Benefits
In addition to competitive salaries, this role includes:
Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.).
Full-time schedule: 5 days a week, 2 rotative rest days
Unlimited vacation days 🏖️ — yes, we mean it!
EPS healthcare (Rimac) covered 100%.
Oncology insurance (Rimac) covered 100%.
AFP retirement plan.
Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views.
Company laptop and tools provided.
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.