Operations Assistant
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
Responsibilities include, but are not limited to:
Operations & Administration:
Support daily administrative tasks, including document management, contract filing, and basic purchasing.
Maintain and update the local vendor database; request quotes, compare options, and coordinate services as needed.
Receive, organize, and process vendor invoices; coordinate with Finance for approvals and timely payments.
Track office-related expenses and subscriptions, ensuring renewals and invoices are correctly documented.
Coordinate logistics for meetings, internal events, trainings, and international visits.
Assist in preparing simple operational reports and tracking internal workflows.
Vendor & Facilities Coordination:
Serve as the point of contact for vendors, coordinating issue resolution, service schedules, and contract updates with vendors.
Monitor service quality and escalate issues to management as needed.
Office Support:
Support HR with administrative tasks like documentation, coworking/vendors coordination, inventory, office supplies, and general requests.
Coordinate delivery, maintenance and replacement of laptops, accessories, and software licenses with the local IT and procurement teams.
Escalate technical issues to IT teams or external vendors and ensure follow-up.
Compliance:
Support operational compliance by maintaining updated internal documentation and following global/local processes.
Assist in internal or vendor-related audits by gathering non-confidential files and administrative records.
Keep office documentation organized and easily accessible.
Requirements
1–2 years of experience in operations, administration, or office support roles.
Proficiency in Excel/Google Sheets, document management tools, and ticketing systems.
Experience in startup, tech, or healthcare environments is a plus.
Strong organizational skills and high attention to detail.
Ability to prioritize and manage multiple tasks at once.
Ownership mindset and high level of reliability.
Fluency in English (C1) and excellent written and verbal communication skills.
Our Benefits
In addition to competitive salaries, this role includes:
Formal employment (“Planilla”) under a Peruvian entity — all legal benefits in soles (CTS, Gratificaciones, etc.).
Full-time schedule: Monday–Friday, 9am–6pm.
Unlimited vacation days 🏖️ — yes, we mean it!
EPS healthcare (Rimac) covered 100%.
Oncology insurance (Rimac) covered 100%.
AFP retirement plan.
Coworking access in Miraflores, Lima — with free beverages, talks, bicycle parking, and amazing city views.
Company laptop and tools provided.
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. The coworking is adequate for people with special mobility needs.
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.