Call Centre Operator - Gulberg Islamabad
We are looking for a professional and customer-focused Call Centre Operator to handle inbound and outbound communications. The role involves assisting customers, addressing inquiries, and ensuring a positive service experience while maintaining accurate records.
Key Responsibilities
Answer inbound calls and make outbound calls as required
Provide information, resolve inquiries, and handle complaints professionally
Record and update customer details in relevant systems
Follow scripts, procedures, and service standards
Escalate complex issues to appropriate departments
Meet performance and response time targets
Requirements
- Strong communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Basic computer and data entry proficiency
- Organizational and multitasking ability
- Previous customer service experience preferred
Benefits
⛽ Fuel Allowance
🏥 Medical Insurance
🍽 Free Lunch Facility (In-house)
🏋♂️ GYM Passport (Panel Gym's Free of Cost)
💰 Participatory Fund
💲 Market Competitive Salary
💻 Learning & Challenging Work Environment
👨💻 Amazing Work Culture
🛫 Paid Time off
👨👩👧👦 Group Life Insurance
⏳ Maternity Leaves and many more