Is the Call Quality Evaluator role at Jobsforhumanity remote?

The Call Quality Evaluator role at Jobsforhumanity is an on-site position located in Beirut.

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Call Quality Evaluator

JobsforhumanityBeirut1d ago

🚀 We’re Hiring: Call Quality Evaluator

📍 Location: Beirut

🌍 Coverage: MENA | 🕘 Full-time | Office-based | Schedule: 2/2 days

We are currently looking for a detail-oriented Call Quality Evaluator / Monitor to join our Customer Solutions team. In this role, you will be responsible for monitoring and evaluating customer calls, ensuring quality standards, and contributing to continuous service improvement.

Key Responsibilities:

Evaluate and score customer calls based on quality standards
Analyze call recordings and identify areas for improvement
Prepare quality reports and provide constructive feedback

Requirements:

Bachelor’s degree in Business, Communications, or a related field
Strong analytical and listening skills
High attention to detail and objective judgment

Languages:

Arabic – native or near-native
English – Upper-Intermediate
French – Upper-Intermediate

Salary & Benefits:

💰 Salary: 700–750$ + performance-based bonus

🍽️ Corporate meals provided

🌴 28 days paid annual leave

Call Quality Evaluator

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