Calypso Application Support Analyst | IT CIB
Scope: The project encompasses post-swap support for Fixed Income (FI), Foreign Exchange (FX), and Credit financial instruments.
The primary role involves providing technical and functional support at L1 and L2 levels.
Objectives: The overall goal is to deliver robust technical and functional support to business areas:
- Manage and track incidents.
- Collaborate with L3 support.
- Coordinate and monitor the maintenance backlog.
- Actively participate in testing and validating new application enhancements and releases.
- Contribute to updating the knowledge base, ensuring a quick and effective response to user needs.
Qualifications
- Knowledge of Processing: Expertise in payment processing, announcements, and collateral, essential for smooth operations in the post-swap context.
- Familiarity with Calypso Software: Strong understanding of the Calypso system, given its central role in support operations.
- SQL Skills on Oracle: Proficient in SQL for manipulating and querying data as needed.
- L1/L2 Support Experience: Ability to manage and monitor incidents, while collaborating with L3 teams.
- Backlog Management for Maintenance: Support in tracking the maintenance backlog, demonstrating organization and efficient task management.
- Involvement in Testing and Validation: Active participation in testing and validating application enhancements, ensuring correct implementation of updates.
- Continuous Improvement (CI/CD) Implementation: A strong appetite for continuous improvements in development and delivery practices.
- Quick Adaptation Capabilities: Ability to swiftly integrate into a dynamic environment and work with multiple stakeholders.
- Rigorous Project Management: Skill in managing multiple projects simultaneously, meeting deadlines, and maintaining quality.
- Independent Work and Communication: Ability to work independently while maintaining regular communication; proficiency in written and oral communication in English.
Additional Information
Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.