About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The Job
As the Capacity Planning Manager for our Operations team, you will forecast workload, volumes, and resource needs across customer support and related service teams. You will be part of a small team and work closely with department leaders and our Business Intelligence team to translate complex business processes into measurable workload and headcount requirements. This role is essential in ensuring optimal staffing to meet service levels and support customer satisfaction as we scale our customer support and field service operations.
What You'll Do
At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:Analysis & Forecasting (70%)
Analyze and interpret volume and productivity data from Salesforce and BI tools.Lead the optimization and data integrity of residential forecasting models.Build and maintain custom capacity plans, forecasting models and headcount reports to support a shifting business model.Update capacity plans monthly, to ensure accurate resource analysis and budget alignment.Present monthly headcount and forecast attainment reports to the senior leadership team.Run adhoc analyses to model scenarios that enable business decision-making.Collaboration & Strategy (30%)
Partner with department leaders to translate new business processes into actionable headcount needs.Collaborate with the BI and Data teams to ensure data accuracy and improve the cadence of reporting.Identify and suggest innovative tools or AI-driven methods to improve forecasting accuracy and operational efficiency.Provide clarity to stakeholders during ambiguous business cycles or shifts in operational strategy.
Who You Are
You are an expert at bringing clarity to ambiguous processes and organizing them into a clear, predictable cadence.You possess an innovative mindset and are proactive about solving complex problems using modern data tools.You are a clear communicator, capable of explaining technical data and forecasting logic to non-technical stakeholders.You are reliable and enjoy supporting a small, highly collaborative team environment.
Experience You’ll Need
3+ years in capacity planning or forecasting, specifically within support operations or high-volume call centers.Demonstrable experience in diverse types of forecasting and scheduling methodologies.Strong understanding of call center dynamics and Erlang-C formulas.Advanced proficiency in Microsoft Excel (e.g., pivot tables, VBA, and complex data modeling).Experience generating reports from CRM tools (Salesforce) and BI platforms (Sigma, Power BI, or Tableau).
Experience That’s a Plus
Knowledge of statistics, data science concepts, or AI-driven forecasting tools.A degree in Business, Statistics, Math, Data Science, or a related quantitative fieldExperience in the solar or renewable energy industry.
Logistics
We plan to have this role start on April 7.We are unable to provide sponsorship for this role, now or in the futureFinal title may be adjusted nominally to align with organizational naming conventions
Work-Life & Culture
Most of our roles offer the opportunity to work remotelyIf you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer SquareWe prioritize applicants near one of our employee clusters and offer one or more local gatherings per yearWe provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time offWe offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four yearsWe offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employeeWe love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefutureWe have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R UsWe are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!
Grow with Us
We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examplesInternal candidates: Check out our advice on Internal Transfer: Job Application ProcessHere are the roles in this career track: Workforce Scheduler Workforce Analyst Senior Workforce Analyst Capacity Planning Manager (this role) Senior Capacity Planning Manager Director of Forecasting and Capacity PlanningWe’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
Privacy
Diversity and Inclusion
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
