Card Operations Specialist
About the Company
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.
Our Ethos
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
The Role
We're looking for an operationally minded, detail-oriented Card Operations Specialist to manage the workflows and compliance requirements related to custom card issuance. This is not a graphic design or branding role — instead, you'll be working across internal teams, card networks (like Visa), and manufacturing partners to manage the submission, approval, and production of custom card designs. You'll play a critical role in making sure every card that carries a partner's brand meets network standards and ships on time.
What You'll Do
Card Design Management
Interface directly with clients to guide them through ongoing items
Review custom card design requests for completeness and accuracy
Check design files for correct format, resolution, and color specs
Keep card design files organized and up to date
Track approval status and share updates with the team
Virtual Card Submission to Visa
Submit designs to Visa using their online portal
Monitor approval timelines and follow up as needed
Coordinate any edits if Visa provides feedback or rejects a design
Keep records of all Visa communications and approval details
Physical Card Manufacturing
Send final approved designs to manufacturing partners with production details
Coordinate digital and physical sample reviews for accuracy
Track production progress and share delivery timelines internally
Flag and escalate any manufacturing issues to the internal team
Third-Party Agent Forms
Complete and submit required forms to Visa for new partners
Track approval status and update records accordingly
Reporting
Support reporting requirements to third party vendors
Admin & Communication
Host weekly project syncs with vendors to ensure timely execution of projects
Maintain project trackers and submit regular status reports
Keep teams informed of progress or delays
Escalate complex issues when needed
Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.