CEG Project Management Intern (Bangkok Based)

Get to know our team:  

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are in a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.

The opportunity: 

Get to learn project management in the Customer Experience Group (CEG). The role is responsible for managing global operational excellence, focusing on (i) automation of customer service and support (ii) process optimization, (iii) operations team’s performance improvement (iv) improving trust and operations with our diverse partners. This internship can serve as a good transition from software engineering/technical field to business, and vice versa.

In this role, you'll get to: 

• Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem 
• Lead analysis aiming at processes improvement, automation of activities and implementation of new product improvements 
• Analyze data to ensure that the output of processes is achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented 
• Support product or commercial initiatives and ensure good coordination and collaboration between the teams in various Agoda’s departments as well as within the CEG organization to achieve projects milestones and goals 
• Understand the different stakeholder relationships within and outside of Agoda related to driving our bottom line
• Participate in operational flow development, analysis aimed at improving processes, activity automation, and new product improvement implementation. This is a hands-on role requiring independent data analysis using tools such as SQL, Metabase, ThoughtSpot, and Tableau. Success in this position requires a strong blend of technical, analytical, project management, and communication skills.
• Collaborate closely with Product Management, Commercial, Engineering, and Technology teams to enhance CEG operations and deliver value to end users.

What You'll need to succeed 

• Currently enrolled as an MBA student and will maintain student status throughout the internship period.
• Available to participate in the internship program from 22nd of May to 31st July 2026 (10-week program).
• Must possess legal working rights in Thailand or be enrolled as a full-time MBA student in Thailand.
• Proficient in both spoken and written English.
• Proficiency in Microsoft Excel: Formulas and functions
• Ability to work in a fast-paced, dynamic, multicultural environment  
• Exhibits a positive attitude with a willingness to learn and adapt.
• Strong analytical and problem-solving skills, with a structured and logical approach. Strong numerical acumen.

It's great if you have: 

• Experience with SQL and programming knowledge is highly advantageous.

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