Chief Enterprise Systems Officer (CESO) - Office of the Controller- (0953)

The Chief Enterprise Systems Officer (CESO) at the Controller’s Office (CON) is an outcome-driven senior technology executive. This position serves as the leader for all enterprise-wide systems within the City and County of San Francisco (the City) and will drive a cohesive vision for multiple citywide enterprise systems that include core Enterprise Resource Planning (ERP) systems, the City’s financial and personnel system of record.  Core duties include strategy development, design, implementation, maintenance, modernization and optimization of critical business applications. The CESO ensures that system applications align with Controller’s Office goals and operate efficiently across different departments, while managing system integrations, security, and compliance with government regulations.    

Roles and Responsibilities: 

As a member of the Controller’s Office leadership team, the Chief Enterprise Systems Officer (CESO) will coordinate functions with other division directors and City agencies to carry out the mission and vision of the Controller’s Office.  This position operates within a broad policy framework and leads three (3) senior managers who in turn manage and lead large teams of technical and business-functional professionals to support multiple enterprise systems in the City.  Essential duties of this position include but are not limited to: 

Strategic Planning:

• Assessing the current ERP system landscape and identifying areas for improvement and modernization.
• Developing and executing a comprehensive short- and long-term enterprise systems strategy aligned with the Controller’s business objectives and key citywide initiatives. 
• Identifying technological trends and opportunities to leverage for business advantage.
• Rationalizing the application portfolio and suggesting possible retirement and consolidation road maps for duplicate and redundant enterprise applications. 
• Collaborating with the City Services Auditor City Performance team to maximize the effectiveness of Citywide ERP systems, incorporating departments’ ancillary systems

System Implementation and Management:

• Managing current ERP system upgrades, updates, and patches to ensure optimal performance and security. 
• Monitoring system performance and addressing any issues or bottlenecks. 
• Overseeing both functional and technical aspects of the implementation of new enterprise applications (On-Premises and/or Cloud-SaaS) if necessary, including project management, vendor selection, and change management. 

Integration and Data Governance:

• Ensuring seamless integration between different enterprise systems to facilitate data sharing and to streamline end-to-end business processes involving all financial, accounting, procurement, personnel and payroll data. 
• Establishing data governance policies to maintain data quality and integrity across systems. 

Security and Compliance:

• Implementing robust security measures to protect sensitive data and prevent cyber threats. 
• Developing and executing a robust, proactive risk assessment and subsequent disaster preparedness and recovery plan
• Ensuring compliance with relevant industry regulations and data privacy standards. 

Vendor Management:

• Negotiating contracts and managing relationships with software vendors to optimize costs and service delivery. 

Team Leadership and Development:

• Leading a team of technical and business-functional professionals responsible for system administration, development, and support.
• Developing staffing plans; training and building strong teams; holding team members and staff accountable for exemplary performance and customer service.
• Providing organizational development leadership, including developing the next level of leaders to build bench strength around the foundation of internal talents and readiness for succession planning to ensure business continuity.
• Leading by example with highest ethical standards and integrity, commitment to transparency, and great enthusiasm about the business to ensure strong governance with the business processes, and rigorous compliance with regulatory and government policies.

Business Relationship Management:

• Establishing and maintaining relationships with key business stakeholders to build an applications roadmap that is responsive to the business vision, goals, and overall strategy of the City.
• Collaborating with cross-functional teams across the City to understand business needs and align IT solutions accordingly. 
• Aligning strategies and priorities with business process stakeholders and data owners to ensure timely delivery on roadmap targets and continuous improvement.
• Maintaining citywide business efficiency and cost effectiveness as new needs or additional performance goals emerge that may require adaptability and flexibility in resource utilization.

Qualifications

Education: Possession of a baccalaureate degree from an accredited college or university with major college coursework in information technology, business or public administration, or a related field. 

AND 

Experience: Six (6) years of experience in a technology and cross-functional leadership role managing critical operations and/or implementing large-scale projects with broad organizational impact. All of which must include supervision of professional staff. Experience must include the following:  

• Directing complex system implementation and integration initiatives involving crossfunctional teams and broad stakeholder engagement. 
• Extensive experience in project governance and operational management.

Substitution: Additional experience may be substituted for the required degree up to a maximum of two (2) years).   

One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in information technology, business administration or a closely related field.  

Desirable Qualifications: 

We are seeking a skilled individual with enterprise operation expertise and leadership experience to focus on operational efficiency, and to facilitate cross-functional collaboration to drive technology transformation aligned with the City’s vision, mission, and core values. 

The ideal and most competitive candidates will demonstrate: 

• Understanding of business processes and ability to translate stakeholder business needs into technical solutions.  
• Extensive stakeholder engagement experience, and the strong ability to effectively present to City leadership and the public, through excellent verbal and written communication. 
• Thorough knowledge of city/county government operations such as budgets, resource management, HR processes, and labor bargaining union rules. 
• Strong knowledge of various software platforms, databases, and network infrastructure with ability to conduct technological analyses and research, such as experience with enterprise systems architecture, including ERP, CRM, SCM, data warehousing, and ITIL. 

Additional Information

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact Karena Phung at Karena.Phung@sfgov.org

Additional Information:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.