Associate - IT
About Quantanite:
Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision. We are currently over 2,100+ professionals supporting global clients worldwide.
About the Role:
We are looking for an IT professional with 1-2 years of experience, good technical knowledge in relevant field and has good communication skills. The ideal candidate will be able to work in different shifts (including night shifts) from time to time and will support our operations team in Bangladesh of 1300+ colleagues.
What you'll do:
- Ensure an effective, resilient and responsive IT support (Hardware, software, networking) to different operation units
- Handling day to day IT related activities.
- Asset maintenance (laptops and other electronic devices)
- Maintaining records of all IT assets and allocating assets to other departments based on policies and requirement
- Set up user accounts, permissions and passwords
- Setting up computer OS & security measures (antivirus, firewall, active directory).
- Maintain & troubleshoot Windows server, AD, email services
- Liaison with user to ensure that requests or problem reports have been satisfactorily handled
- Protect Data in internal computing systems from un-authorized users and viruses
- Monitoring resource utilization and performance of infrastructure components and ensuring
- Implementing and troubleshooting of security rules on firewall system (Fortinet/Cisco)
- Screen the IT Ticketing Application and provide the related solutions get to the users in time with accuracy as per SLA
- Responsible for LAN and WAN maintenance by keeping close liaison with ISP
- In association with HR, taking all necessaries actions for exit employee, completing Technical Clearance Process
Who you are:
- A CSE graduate from a reputed UGC approved university.
- Experience: 1 to 2 years in relevant field.
- Good English Communication Skills (verbal & written).
- You are able to work in different shifts including Night Shifts from time to time.
- Basic knowledge in Active Directory System, Server, email service etc.
- Knowledge on LAN, WAN, TCP/IP, L2 & L3 Connectivity, VPN, Tunneling, and Internet connectivity products
- Strong analytical and problem-solving skills, both on a proactive, planned, project basis as well as a crisis/problem recovery situation.
- Good interpersonal-communication skill to deal with people at all levels
- Computer literacy in MS-Office (Word, excel, PPT, Visio)
- You have Experience in ISP/ICT service/MNC/ Group of companies (preferred).
- CCNA Certified (Preferred).
What You'll Get:
- Competitive salary
- Monthly allowances for transportation & food
- Overtime compensation
- Two annual festival bonuses (after one year of continuous service)
- Clear career progression pathways
- Monthly and annual rewards and recognition programs
- Paid annual leave and additional paid leave days
Career Growth & Development:
At Quantanite, we believe in continuous learning and career progression. You will have a personal development plan to enhance your skills, with the guidance and support of your manager. As we continue to grow, you will have opportunities to take on greater responsibilities and advance in your career.
Ready to Start Your Career with Us?
If you're looking for a career with purpose, potential, and professional growth, apply today! We look forward to welcoming you to our team at Quantanite.
Interested candidates are requested to apply soon.