Claims Manager

Not based near our Tampa HQ? No problem—this role can be done remotely from any U.S. state where we currently hire

What you will be doing:

• Manage daily activities of a team of Claims Examiners to include coaching, development, and goal setting/management.
• Ensure superior customer service is delivered with each insured, as well as external business partners, throughout the process of handling and/or disposition of claims.
• Evaluate claims and rectify policy coverage issues in excess of Examiner authority.
• Conduct Open and Closed File Reviews to evaluate and document overall operational value.
• Develop and analyze statistical reports.
• Delegate settlement authority and utilize delegated authority effectively.
• Facilitate the settling of complex claims and process related paperwork.
• Provide leadership to team members and regularly conduct effective and timely structured Performance Feedback sessions.
• Assist in conducting team member interviews and make staffing recommendations.
• Ensure legal compliance, adherence to claims processes, and timely payments.
• Pursue continued education opportunities to remain abreast of emerging laws or other required changes to insurance-related processes.
• Perform other duties, as assigned.

What you have:
Education, Experience, and Licensing:

• Bachelor's degree or High School diploma and equivalent relevant work experience required.
• 5+ years of experience in Personal Property Claims dealing with a wide variety of property claims required.
• 2+ years of leadership experience including setting of goals and managing performance.
• 2+ years of experience working directly for an insurance carrier.
• 3+ years' experience with Florida insurance laws and Florida good faith claims handling required.
• Industry designations or certifications a plus.

Qualifications/Skills and Competencies:

• Must have a thorough understanding of insurance-related legal procedures, regulations, and claims processing.
• Strong vendor management and negotiation skills.
• Comprehensive knowledge of property claims practices and legal terminology.
• Demonstrated leadership and managerial skills.
• Proven ability to be adaptable and flexible; able to adjust to new requirements or unforeseen issues.
• Excellent interpersonal skills with a focus on excellent customer service.
• Strong planning and organizational skills.
• Exceptional time management skills; ability to prioritize tasks and allocate resources efficiently.
• Data-driven, analytical approach necessary.
• Strong written and verbal communication skills with the ability to professionally interact with team members in other departments.
• Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook.
• Xactimate proficiency a plus.
• Desire to live Slide's Core Values.