Claims Support Supervisor

What you will be doing:

• Maintain document procedures and job aids for all Claims Support tasks.
• Maintain team metrics, analyze, and report performance results to Claims leadership.
• Monitor the performance of the Claims Support Representatives to ensure all assigned tasks are completed within defined deadlines, provide guidance as needed.
• Monitor the processing of all incoming mail and e-mail to ensure proper scanning and/or indexing to the appropriate claim files.
• Ensure all claim file requests are processed by the Claims Support staff in an accurate and timely manner.
• Provide oversight of all claim reassignments, onboarding, offboarding, and/or team change requests.
• Ensure Claims reports and rosters are updated to reflect all changes related to staffing and productivity.
• Support and guide Claims Support Representative team with complex task assignments.
• Oversee the input of First Notice of Loss Claims in Claims Management System, as needed.
• Continuously evaluate, coordinate, and prioritize critical and time sensitive work items for the Claims Support team.
• Provide leadership to team members and regularly conduct effective and timely structured Progress and Growth conversations.
• Collaborate with Claims Leadership to proactively identify process improvement opportunities and implement effective solutions.
• Facilitate a work environment that fosters and supports ethical decision-making and actions by motivating, promoting, and modeling ethical behavior, as well as executing job responsibilities in accordance with Slide's core values and policies.
• Performs other duties as assigned.

What you have:
Education, Experience, and Licensing:

• Bachelor’s degree or an equivalent combination of a High School diploma and pertinent work experience is required.
• Minimum 5 years of experience working with diverse types of claims in the Homeowner’s Property & Casualty insurance industry required.
• Minimum 1 year of people leadership experience required; employees with at least 1 year of service at Slide may also be considered.
• Minimum 3 years of experience with Florida insurance laws and Florida good faith claims handling required.
• Active Florida 6-20 Resident All Lines Adjuster License is a plus.
• Industry designations or certifications a plus.

Qualifications/Skills and Competencies:

• Strong proficiency in MS Office programs including Excel, Word, etc.
• Excellent interpersonal skills with a focus on excellent customer service.
• Strong planning and organizational skills.
• Demonstrated leadership and managerial skills.
• Strong verbal and written communication skills.
• Knowledge of property claims practices and legal terminology.
• Ability to prioritize, plan and organize responsibilities.
• Excels in a fast-paced environment.
• Proficiency in a variety of claims-related platforms including but not limited to Xactimate and Guidewire.
• Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.
• Strong analytical, organizational, negotiation and communication skills.
• Desire to live Slide's Core Values.