The Opportunity
We are seeking a motivated Client Adoption Specialist to drive successful delivery, execution, and utilization of the Flywire solution for our partner institutions. This role is crucial for ensuring product adoption, client success, and maximizing partnership value.
This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.
Key Responsibilities:
A Client Adoption Specialist works closely with AMs throughout a client’s lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives.
Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase Flywire’s utilisation on campus. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements in-keeping with the Account Manager’s plan.
CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with in-depth account performance data, they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Account Management team, they assist in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the CSA Specialist will support the Account Manager by:
Being subject-matter-experts in, and executing on, specific activities within a key account management strategy aimed at protecting and growing existing accounts
Creating & maintaining materials to engage with clients and help realise new revenue opportunities
Supporting Sales & Account Management to close new product opportunities which further unlock an account’s potential
Additional duties of a CSA Specialist include:
Here’s What We’re Looking For:
What We Offer:
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
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