Client Success Manager, Hospitality
The Opportunity: Forge a Path, Shape an Industry
Flywire's Travel business is on a rapid growth trajectory, and we're looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi EMEA team. This isn't just a role; it's a chance to build something from the ground up. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation, accelerating product adoption, and cultivating long-term relationships that deliver measurable, transformative outcomes.
What You'll Do: Build, Advise, and Drive Impact
Be a strategic partner: Lead end-to-end onboarding and implementation projects for our enterprise clients across EMEA, deploying powerful solutions like eAuthorize, eSignature, and SertifiPay. You will be a hands-on expert who sets our clients up for success.
Architect workflows: Deliver high-impact training and craft custom workflows that make our clients' processes more efficient and effective. You'll provide a white-glove onboarding experience that sets the standard for client support in the region.
Fuel growth: Work hand-in-hand with our enterprise team to ensure clients meet their objectives. Your insights will be crucial in regular business reviews, driving client satisfaction, and fueling retention and growth.
Champion the client: Serve as the vital link between our clients and our internal teams (Sales, Product, and Engineering). You'll actively manage interactions via Salesforce, ChurnZero, and Zendesk, providing clear, actionable insights that help us continuously improve and innovate.
Qualifications
What We're Looking For: Your Profile for Success
We're seeking a passionate and ambitious individual with a unique blend of hospitality industry expertise and SaaS implementation experience.
Experience: You have 3–5 years of experience in customer success or implementation within a SaaS environment and 2–3 years of deep experience in the hospitality industry.
Strategic acumen: A proven track record of managing and growing strategic enterprise accounts, preferably in hospitality or travel tech.
Technical know-how: Strong knowledge of Salesforce and customer success software (e.g., ChurnZero).
Leadership and communication: Exceptional communication skills with the ability to engage audiences from end-users to C-level executives. You have a proven ability to independently manage complex deployments and drive client outcomes.
A "plus": Fluency in additional EMEA languages is a great asset for this role.
Additional Information
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
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