Client Experience Consultant with Dutch and English
Your Role:
As a Client Experience Consultant, you'll be the trusted point of contact for customers, ensuring they receive not just service—but a genuinely positive experience. Your responsibilities will include:
• Providing timely and empathetic support while resolving customer inquiries with professionalism;
• Taking ownership of issues, navigating solutions independently while following company policies;
• Maintaining high-quality service standards across every touchpoint of the customer journey;
• Handling multiple tasks efficiently in a fast-paced, evolving environment;
• Proactively following up to ensure resolution and customer satisfaction;
• Adapting quickly to changes in tools, processes, and team dynamics.
Qualifications
What We're Looking For:
• Fluent in Dutch and English, both written and spoken;
• A natural communicator with excellent interpersonal skills;
• Detail-oriented with strong organizational abilities;
• Analytical mindset and confident decision-maker;
• Adaptable, self-motivated, and customer-focused.
Additional Information
Why Join Us?
• Highly competitive salary and performance-based bonuses;
• Fixed working hours — enjoy your weekends off;
• Comprehensive onboarding and ongoing training programs;
• Premium benefits package, including:
o Private health and life insurance;
o Monthly food and gift vouchers;
o Internet allowance;
• Employee recognition & engagement programs;
• Hybrid work from home and from our modern and collaborative office space in Sofia.