Client Onboarding and Implementation Lead
$75k - $90k USD
Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.
We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.
About the Position
As an Onboarding and Implementation Lead at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform. From kickoff through post-launch support, you’ll guide clinics through setup, training, data migrations, and system configuration—ensuring they’re set up for long-term success.
This is both a strategic and hands-on role. You'll be the primary point of contact for clinics during implementation, while collaborating cross-functionally with product, engineering, strategy, and support teams. In some cases, you may travel to client sites to support go-lives to ensure successful deployment.
What You’ll Do
Own the entire implementation lifecycle—from project planning to go-live
Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience
Define project goals, success metrics, and deliverables aligned with client needs and business priorities
Assist and guide clinics through a migration of their existing workflows to a new platform
Build and manage project plans and timelines; identify and resolve blockers proactively
Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations
Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment
Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow
You Should Have
Bachelor’s degree or equivalent practical experience
4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
Strong organizational skills and the ability to manage multiple concurrent projects
Exceptional written and verbal communication skills with technical and non-technical audiences
Proficiency in project management tools and experience building timelines and status reports
Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
Willingness to travel to client sites as needed (up to 10–15%)
Benefits (Full Time Roles)
100% remote within the USA
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events
The typical base pay range for this role across the U.S. is: $65,000/year - $90,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.
In addition to base compensation, Vetcove offers a comprehensive benefits
package. Please refer to the “Benefits (Full Time Roles)” section above for more
details.
To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis.
Please note we are unable to sponsor work visas at this time.
Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:
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Employment is contingent upon successful completion of a background check.
Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.